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Great Customer Service! Thanks Excite! (for nothing) (Excite mail sucks)

28 Jul

Many of you have been following the Excite mail saga.  This is the latest installment.  I got this e-mail from Excite.  Mind you I had a hard time opening it, because an ad on the page kept redirecting the craptacular Internet Explorer before I could read the whole thing.

I am however a little hopeful after reading this.  It says that they are working on a “lite” version– so maybe that will be an improvement over the current abomination incarnation.  It also says that they are considering our suggestions and complaints.  All that does not, however, address my immediate issues.  It is absolutely unacceptable for any website to allow ads that hijack my browser.  Period.  It is ludicrous, given the popularity of alternative browsers and OSes to force your users to use Internet Explorer– that is just sloppy programming and highly unprofessional.  To those who would argue that this is what we get for choosing to use a “free” service, I would counter that it is not free.  Excite funds their operations with revenue gained from selling advertising space on the pages that I visit.  They also get income from people who have payed for upgraded services.  From what I’ve been reading on the web, those people have been done an even greater disservice with the new “upgrade.”

Here’s what Excite says, in a nutshell, “We realize that you don’t like the new Excite Email interface.  We don’t care.  It’s our ball, and if you don’t want to play by our rules, then we’ll just take it and go home.  Your mamma’s ugly and she wears combat boots!”

Here’s the e-mail in it’s entirety (note the fact that quotation marks didn’t render correctly–how’s that for quality control?) :

We are aware that many users are having difficulty navigating through the features of the new Excite Email. In an effort to help you access every feature and make your transition to the new email platform as easy as possible, we have compiled the following answers to the most commonly encountered issues.

*** Can I switch back to the old interface?

The only format for Excite Email going forward will be the current one. While we have no plans to offer a Classic Excite version of our interface, we will forward your suggestions and comments to the appropriate department here at Excite for further consideration.

We are working with our partner provider to offer a “Lite” version that will ease the resource strain on older computers and/or slower connections.

***My email account is missing/being hijacked by another program

As noted within the Excite website and your email account this past month, Excite has begun to upgrade our Email system. We are now partnered with BlueTie who will be providing our new email program, complete with a new interface, brand new features and upgraded storage space.

***Email account is stalled in the loading process and never fully loads

If you are using IE6 to access Excite Email, we have resolved the page issue that caused the page to not load, or stall out while loading.

If this does not resolve the issue, and you have a firewall or similar security program, such as MacAfee, Norton Internet Security, or similar products, this may be causing the situation you are experiencing. We recommend temporarily disabling this software and trying the desired action again. If this corrects the problem, please let us know the product you’re using so we can look into the matter further.

***Can log in to email interface but your Inbox doesn\u2019t load

When you log into your Excite Email, you are brought to the Email hub. In order to see your email, you must click the Email icon at the top of the page.

***Address Book is missing

We are aware that some members\u2019 Address Books were not successfully migrated. We are working to resolve this issue as quickly as possible.

***I am using a Mac with Safari or Opera browsers

Unfortunately, our email program is not compatible with the Safari or Opera browsers at this time. We suggest using the Firefox browser to access your email.

***Enlarge the Inbox area

You can enlarge your Inbox viewing area by minimizing the Message Preview window. To do this, click the \u201c_\u201d button in the upper right corner of the Preview window. You can minimize the Quota and Folders windows in the same manner.

You can also enlarge the window by dragging the left border further to the left.

You can choose to display smaller icons at the top of the page by right-clicking on the header and choosing \u201csmall\u201d from the menu, or double clicking in the icon area. This will also enlarge the viewing area.

***Composing email

To compose a new message, click the \u201cNew\u201d button.

You can add recipients from your Address Book, by clicking the \u201cTo\u201d button on the Compose Mail window. This will open a panel on the left of the window where your Address Book will be displayed.

Alternately, you can use the Auto-complete function by typing in the first few letters of the email address or name of the recipient to bring up the matching Address Book entries.

***Viewing your entire email message

To view your entire email message, double click the subject line of the email and the whole message will open in a new window.

***Viewing older messages in your Inbox

The messages in your Inbox are separated into groups of 10 by default. To access more emails, click the “1-10″ key above your Inbox and select the group of messages you would like to view.

Please let us know if we can be of further assistance.

***Downloading Attachments

Attachments are displayed at the top of your email message under the \u201cTo\u201d field. To access an attachment, click the file name. This will enable a download prompt for you to save the attachment to your computer, or to open it directly from the message.

***Mark as Spam

To mark a message as Spam, right click on the email within your Inbox, then select “Flag as Junk” from the menu.

Alternately, you can also \u201cdrag\u201d the selected messages with your mouse directly to the Junk folder.

We are aware that selecting a message to mark as Junk will open it within the Message Preview window. We are working with our partner provider with regards to this issue. In the meantime, you can select a message without opening it by holding down the Ctrl button as you click.

***Select multiple messages from the list

You can select multiple messages individually by holding the Crtl key while you select each message.

You can also select an entire group of messages by selecting the first message, holding the Shift key, then clicking on the last message of the group.

Once you have selected the messages you wish, right click on one of the highlighted and select your action from the menu.

***Deleting messages

To delete an individual message, right click on the message in question and select “Delete” from the menu.

You can select multiple messages to delete individually by holding the Crtl key while you select each message.

You can also select an entire group of messages by selecting the first message, holding the Shift key, then clicking on the last message of the group.

Once you have selected the messages you wish, right click on one of the highlighted and select your action from the menu.

Alternately, you can “drag” the selected messages with your mouse to the Trash folder, or simply click the Delete icon at the top of the window.

***Empty Trash

You can manually empty your Trash folder by right-clicking on it and selecting \u201cEmpty\u201d from the menu.

You can also set your Trash to automatically empty at the interval of your choice. To access these settings, please follow these steps:

- Click the “Preferences” link in the upper right corner of the screen

- Under the Email heading, click the “General Settings” link

- Scroll down to the “Cleanup” section and select the interval of choice from the drop-down menu

- When you have finished, click the “Save” button in the upper left corner of the settings window.

***Adjust Spam filter settings

To adjust your Spam filtering levels, please follow these steps:

- Click the “Preferences” link in the upper right corner of the screen.

- Within the “Preferences” module, click the “Junk Mail Controls” link under the “Email” heading

- Under the “Junk Mail Restriction” section, use the drop down box to select the level of filtration you would like for your account

- When you have finished, click the “Save” button in the upper left corner of the module

**Please do not reply to this email. This email box is not monitored.**

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41 Comments

Posted by on July 28, 2008 in free, internet, update

 

Tags: , , , , , , ,

41 responses to “Great Customer Service! Thanks Excite! (for nothing) (Excite mail sucks)

  1. Nards

    August 1, 2008 at 10:23 pm

    Gentlemanbeggar, I just checked the boards and although I am unable to leave a comment, I wanted to let you know that I received the same messages. I contacted Excite and also left them a few more “love notes”. This has gotten out of hand and I am in the process of forwarding my important mail to my gmail account. Lesson learned. – Nards

     
  2. Nards

    August 2, 2008 at 6:51 am

    …AND I’m gonna go one better! I hope you don’t mind, but I left them a link to your blog responses and told them to “feel the love” from their “fan” club. The message to them was not inflammatory nor was it flattering. They just need to see the truth. – Nards

     
  3. Keith

    August 2, 2008 at 8:33 pm

    What a mess! I guess getting 1200 spam messages a day in my Yahoo! account isn’t so bad since it’s a simple and pleasant interface. Best wishes.

     
  4. MLA

    August 6, 2008 at 10:29 pm

    Can you let me know what the address is to Excite?
    I can’t find it and yet would like to give them a piece of my mind too!
    Thank you for sharing their response.

     
  5. Mark

    August 12, 2008 at 5:16 am

    Well to add to the excite woes, i have a premium account with them having used excite from the early days for all my main email corrispondance. Since thursday last week any email sent to me has bounced. Excite dont reply when u contact them.
    At this stage i just want my email up so i can reply to everyone that im changing to another email service.
    Mark

     
  6. Hemal

    August 12, 2008 at 11:03 am

    I’ve had the same problem as Mark in that no emails have reached me since last Thursday and customer service won’t get back to me. As of 10 minutes ago, I can’t even log into my email! I’ve been with Excite for 11 years, but this is the last straw!

     
  7. James

    August 12, 2008 at 9:08 pm

    I have been with excite for about 12 years. I have not had too many problems with them. One thing that has happened over the years is that not everyone can send me email. The trouble today is that I cannot get into my account. It tells me that I will be able to get in in 10 seconds while they are dealing with my account. Hmmmm, this is the longest ass 10 seconds I have ever lived in my life. I don’t know what time device they are using but it has been roughly five hours according to “normal” time devices.

     
  8. becki

    August 13, 2008 at 10:48 pm

    New Excite email is a mess. I have had nothing but trouble since it changed. I can’t even get my email addresses to export to gmail. I guess I will just have to load them one at a time. I have used excite for over 10 years, and I am furious over this change. What were they thinking? I don’t mind commercials, but I now have about three inches on the right half of my computer for messages and the rest is junk. Gmail, here I come!

     
  9. klaus nolte

    August 16, 2008 at 11:05 am

    I’ve a Premium Excite account and I haven’t been able to access it via the web for 2 weeks – I need to get at my folders! Who can I email about this? Anyone know.

     
  10. Quiddity

    August 19, 2008 at 1:33 pm

    Count me in as someone who is PO-ed.

    My problem is the hang of the download (of a .js module?) typically at 13%, or if I’m “lucky” at 16%.

    It hangs for IE or Firefox on
    Windows 98
    Windows 2000
    Windows XP

    But on a 4th computer, and old one with Windows 98, I can get it to work with IE6 (has Norton A/V active).

    I feel sorry for Mac users. They can’t get to it via Opera or Safari.

     
  11. Quiddity

    August 19, 2008 at 2:00 pm

    For what it’s worth, if you have an old PC you can just about forget using excite’s email from now on. The PC that I’ve got it (barely) working with is pegged at 100% CPU. It’s a W98 machine, 400 MHz AMD K6, which is admittedly slow these days, but is still able to work with Yahoo, Lycos, and Gmail.

    I’m not kidding when I say that this could be the death of excite.com.

     
  12. James

    August 21, 2008 at 10:47 pm

    I must comment once again on excite and their complete lack of regard for their users. I hate the new format and would like the old one back. I think that they should let us decide if we want to use the new or stick with the old. I hope they get their heads out of their asses and listen to the people who give them their jobs.

     
  13. Tom

    August 25, 2008 at 10:44 am

    How were you able to send emails to them? Mine jsut bounce back about 3-4 days later.

     
  14. anatta

    August 28, 2008 at 5:46 pm

    I agree with ALL the above!! Excite has been my main online mail (NOT important mail)prog for 9 years. I use OE for my Roadrunner account(all important E-mails)although the new Excite Mail resembles OE at first …It is far from OE in usability. 1st off: Slow as a MoFo on my 32 bit system (because it has to now transfer more data back and forth to the BlueTie Servers. 2nd: BlueTie seems to be begging me to put ALL my important e-mails,planers, Calenders, etc on this new system. Hmmm…All my important info on a BlueTie Server where they can really keep track of as many of my online and e-mail habits as possible. They can even riffle thru all my important info for me to tell me if it is spam or not.
    I wanted to use my yourass.com email instead and they have changed to the BlueTie also!!!
    Why do I feel like I’m lined up naked with many others waiting for my shower? Web 2.0 Gotta love it.

     
  15. Arthur Krueger

    September 4, 2008 at 1:26 pm

    And this is what I got today off of the http://www.excite.com/
    home page. Nice format, but a little obsolete:
    NFL Scores

    Sep. 12, 2004 Sunday

    Jacksonville
    Buffalo 13
    10 Final
    Box | Log

    Cincinnati
    NY Jets 24
    31 Final
    Box | Log

    Sep. 11, 2004 Saturday

    Tennessee
    Miami 17
    7 Final
    Box | Log

    Sep. 9, 2004 Thursday

    Indianapolis
    New England 24
    27 Final

     
  16. cekkk

    September 4, 2008 at 6:42 pm

    I think the answer is simple. Cancel your accounts. I’m about to. I’ve used Excite for, I don’t know, 10, 15 years? Can we all say “SLOOOOOW”? Can’t load in emails to read quickly, can’t find a “select all” choice to delete more than a few emails at a time, their “Help” doesn’t. I don’t have enough life left to spend wading through their new crap so I use it only for junk stuff and never even log onto it any more. Can’t find a contact method but, clearly, they don’t give a crap. Must be a write-off for the owners. If I can figure out how, I’m cancelling. Sorry for you Premium guys. I need a “junk” service. Signed up for Fastmail but it’s soggy, too, altho not as totally hostile. Yahoo screwed up their fact about the same time but, giving a damn, they allow you to keep the “classic”, or old face. I use them a lot and will continue to.

     
  17. Arthur Krueger

    September 11, 2008 at 11:37 am

    Well so much for fast responses by customer service. It is now a week later. Excite has still not posted the MLB scores for 9/9/2008 or 9/10/2008.
    Also, MYSCOREs – shows all the baseball reports for Aug. 13;
    WRONG – yesterday was Sep. 10.

     
  18. Micki

    September 20, 2008 at 10:24 am

    I’m switching my mail to my verizon account. Wish we could let Excite’s advertisers know just how many are leaving. I’ve been too patient….

    Does anyone know how to delete things in the excite address book…groups etc? I want to delete their mail service but keep the front page with my tv schedule etc.

     
  19. Micki

    September 20, 2008 at 11:09 am

    OK….I figured it out. Don’t need above question answered.

     
  20. JJP

    September 22, 2008 at 1:12 pm

    Loading…

    Spot on Mr. GB, Spot on!

    I have a 8 MB connection, a new fast machine with 4 Gb and a fast processor. What do I get:

    Loading…

    I am soooo sick of the new and improved Excite webmail (which I’ve used for well over a decade) that I have abandoned using it.

    I created a rule to forward all email to a new gmail account, then read it there.

     
  21. cmk

    September 29, 2008 at 3:19 pm

    I am very unsatisfied with the new format. Have been on excite for over 10 years and the saying “it sucks” is correct. I had my address book on and all of a sudden it disappeared. How do I find it again? Would appreciate some kind of info or a reply to my problem. I figured out how to delete and get rid of all the junk mail, but can’t find out how to find my address book.

     
  22. SEO

    October 2, 2008 at 9:04 am

    I have similar issues with Excite mail . . . it has disappeared some of my mail folders and will not give them back. I go to try and recreate a folder with the same name and it says “A folder with that name already exists.” Very troublesome indeed.

    Gentlemanbeggar, would you please send me the email address you have been using to correspond with them?

    Thanks!

     
  23. carolkuhn

    October 2, 2008 at 12:55 pm

    it still sucks

     
  24. Shannon

    October 6, 2008 at 3:38 pm

    Hi. I have to tell you, I am so upset at Excite. Is it possible to have all my emails forwarded to another email address? I know there are emails I should have gotten that are lost there somewhere. Please help me because Excite does suck

     
  25. Bill M

    October 8, 2008 at 5:17 am

    I was a very happy with excite for many years until they decided to change their email. It sucks and now they have put an ad on my home page that I find disgusting. It’s from Crush Center and it has a banner that says “2 new messages One of your buddies has a crush on you”.

    Who needs crap like that, if they are trying to ruin a good thing they did. I’m in the process of moving my email and home page over to Yahoo or Google,I still playing with both.

    I wish there was a way to contact Excite and tell them how they have screwed up their site but they have isolated themselves from criticism, great management decision, who cares what we think.

     
  26. Klme

    December 23, 2008 at 8:50 am

    I thought was the only one (since nobody in my circle use Excite.com). I decided to “move out” now after 15 years of relationship with Excite. Does anyone know if there is a way to “export” emails from this disappointing account? Or forwarding is the only way?

    Many thanks!

     
  27. ronaldsmolinski

    February 27, 2009 at 11:05 am

    lost my adressbook cannot retrive it help

     
  28. Steve

    June 10, 2009 at 9:45 pm

    EXCITE SUCKS!!! I NO LONGER USE THEIR E-MAIL AND REFUSE TO USE THEIR SEARCH ENGINE EVER AGAIN. GOODBYE AND GOOD RIDDANCE!!!

     
  29. Delbert Payne

    June 22, 2009 at 10:06 am

    I have been with Excitefor five years and all I have had is trouble with it. The daILY pages do not change and I followe the steps they toldme to do and it still does not change it daily.
    Also when then changed their email I hated it. It takes forever to go thru the mail and forever to get the things deleted. I just hate this new email.

     
  30. Ray Girard

    June 29, 2009 at 11:38 am

    I can’t agree with you more,…on every point. They have ruined excite and don’t seem to care about it, as there isn’t anywhere to contact them to complain.

     
  31. holly

    July 1, 2009 at 9:53 am

    don’t know that i “hate” the new email features or format, I just wish it would actually load my email in the first place.

    I’ve used excite for about 13 years, at least 3 years longer than i should have. i have a number of site registrations tied to my excite account, and so it has been difficult to get rid of.

     
  32. why i can't check my e-mail

    November 6, 2009 at 2:36 am

    We apologize for any inconvenience this has caused. You may enter your email login and password to re-activate your account, but please note that emails and address book entries saved prior to de-activation will not be accessible. Please see our Terms of Service for further information regarding our Email Policy.

    TERMS OF SERVICE

    Last Updated: February 3, 2009

    Welcome to http://www.Excite.com, Mindspark Interactive Network, Inc. (“Excite”, “we” or “us”). By using the services offered on or through http://www.Excite.com (the “Excite Site”), you are agreeing to the terms and conditions listed below (the “Terms of Service”). You can always check out the most current version of these Terms of Service at this page.In addition to these Terms of Service, your use of the Excite Site and/or Excite Services is governed by our Privacy Policy. You agree to Excite’s collection, use and sharing of your information as set forth in the Privacy Policy, which may be amended by us from time to time in our discretion. When using particular Excite Services (as defined below), you shall be subject to any posted guidelines applicable to such services, and any other terms or conditions applicable to Excite Services provided by or in conjunction with any of Excite’s content and service partners.
    The Privacy Policy, and all other posted terms, conditions and guidelines are hereby incorporated by reference into these Terms of Service. If you do not agree to these Terms of Service please do not use the Excite Site or any Excite Services, and do not register to be a member of Excite.

    We reserve the right, at our discretion, to change, modify, add, remove or otherwise revise portions of these Terms of Service, or any incorporated policies, rules or guidelines, at any time. Please check the Excite Site periodically for changes. Your continued access to the Excite Site and/or use of any Excite Services following the posting of changes to these terms constitutes your acceptance of the revised Terms of Service.

    Overview

    Excite is a multi-purpose service which allows you to use or access a wealth of products and services, including e-mail, search services, forums, games, shopping services, news, financial information and a broad range of other content (collectively, the “Excite Services”). Excite Services may be offered by Excite itself, or by a third party partner/service provider. Unless stated otherwise, these Terms of Service apply to all Excite Services, including those currently offered as well as any new products or services that we may add in the future.

    General Terms of Service and Restrictions on Use of Materials

    You may access the Excite Site, and use the Excite Services for personal, non-commercial purposes. By accessing or otherwise using the Excite Site and/or Excite Services, you are acknowledging and agreeing that you have read, understand, and agree to be legally bound and to abide by these Terms of Service, just as if you had signed a written agreement. If you do not comply with the Terms of Service at any time, Excite reserves the right to terminate your access to all or some of the Excite Services, which may include disabling your Excite email account. Excite may discontinue or alter any aspect of the Excite Services, including, but not limited to, (i) restricting the time the Excite Services are available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating any user’s right to use the Excite Services, at Excite’s sole discretion and without prior notice or liability. You are responsible for all charges associated with connecting to the Excite Services through an available access number. You are also responsible for obtaining or providing all access lines, telephone and computer equipment (including modem), or other device, necessary to access the Excite Services. You further certify that you are an individual and that you are 13 or older.

    Registration

    In order to use certain Excite Services you must become a registered user of the Excite Site. You agree that Excite user names are the property of Excite, and we reserve the right, in our sole discretion, to change, remove or replace any user name for any reason. We may refuse to grant you, and you may not use, an Excite user name that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. Please note that your user name may be viewed by the public, so you should not choose a user name that personally identifies you.

    If you elect to register to use the Excite Services and/or utilize the Excite Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Excite registration form (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it accurate. If you provide any information that is untrue, inaccurate, or incomplete, or Excite has reasonable grounds to suspect that such is the case, Excite has the right to suspend or terminate your account and refuse any and all current or future use of the Excite Site and/or Excite Services (or any portion thereof).

    In addition to any other Registration Data, to register with Excite you will be required to choose a password and an account name. You are solely responsible for maintaining the confidentiality of any password you may use to access the Excite Services, and agree not to transfer your user name or password, or lend or otherwise transfer your use of or access to the Excite Services, to any third party. You are fully responsible for all activity that occurs in connection with your user name or password. You agree to immediately notify us of any unauthorized use of your user name or password or any other breach of security related to your account or the Excite Services, and to ensure that you “log off”/exit from your account (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.

    Excite’s Privacy Policy

    Pursuant to Excite’s privacy policy, we may disclose to third parties certain information contained in your Registration Data or related data unless you choose to opt out from such disclosures. Please note: opting out may restrict your ability to utilize certain of the Excite Services. We may also disclose such information if we have a good faith belief that such action is reasonably necessary to comply with the law, legal process, or to enforce these Terms of Service. For more information, please see our full Privacy Policy.

    Forums; Email Service

    Excite may offer users access to Forums, and may also provide registered users with access to email services. A “Forum” refers to a bulletin board, virtual community or other means for users to engage in public commentary or discussion. Both Forums and email are offered as part of the Excite Services. Forums and e-mail are offered for personal, non-commercial use only. You shall not, without Excite’s express written approval, distribute or otherwise publish via any of the Excite Services any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services.

    As with all Excite Services, your privilege to use Excite email and participate in the Forums is dependent on your continued compliance with these Terms of Service, specifically including the Community Standards and Conduct listed below. Excite may revoke your privileges, terminate your registration/account or take any other measures deemed by Excite to be appropriate, in its sole discretion, to enforce these Terms of Service if violations are brought to our attention.

    In addition to any other rights or remedies available to it, Excite reserves the right to immediately suspend, terminate, access and investigate the email or user account of any user upon receipt of a subpoena or law enforcement request, or when Excite believes, in its sole discretion, that a user is transmitting or is otherwise connected with the distribution of unsolicited bulk email messages (SPAM) or any harassing email messages, or with any fraudulent, misleading or illegal activities. Because of the difficulty associated with quantifying damages, if actual damages cannot be reasonably calculated then you agree to pay Excite liquidated damages of $5 for each piece of unsolicited bulk Email transmitted from or otherwise connected with your account or the maximum liquidated damages permitted under law, whichever is greater; otherwise you agree to pay Excite’s actual damages, to the extent such actual damages can be reasonably calculated.

    Email/Forum Privacy

    It is our policy to respect the privacy of all users. Therefore, in addition to our Privacy Policy, we and our service partners will not monitor, edit, or disclose the contents of a user or member e-mail unless required in the course of normal maintenance of the Excite Services and its systems, or in our good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Excite; (2) protect and defend the rights or property of Excite; or (3) act in an emergency to protect the personal safety of our users or the public. You shall remain solely responsible for the content of your messages.

    Notwithstanding the foregoing, in order to permit Excite to protect the quality of its products and services, you hereby consent to Excite employees being able to access your account and records on a case by case basis to investigate complaints or other allegations or abuse. Excite shall not disclose the existence or occurrence of such an investigation unless required by law.

    You should consider all Forum communications to be public and not private communications. Although Excite reserves the right to remove without notice any Forum posting for any reason, we have no obligation to delete content that you may find objectionable or offensive. By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such materials has expressly granted) us and our service partners a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called “moral rights” in those materials have been waived.

    Excite reserves the right to monitor some, all, or no areas of the Forums for adherence to these or other rules that may be published from time to time. You acknowledge that by providing you with the ability to distribute content, Excite is acting as a passive conduit for such distribution and Excite is not undertaking any obligation or liability relating to any content or activities in any Forum or email.

    Email Storage and Delivery; Termination of Inactive Accounts

    The amount of Email storage space per member may be limited. Email accounts may be archived at such time intervals as IWON or its third party service provider(s) determine in their sole discretion. Some Email messages may not be processed due to space constraints, outbound message limitations or disruptions in the system(s). You agree that IWON is not responsible or liable for the deletion or failure to store messages or other information.

    Email accounts may be terminated and/or deleted from our system if they remain inactive for a period of ninety (90) or more days. In the event of a suspension or deletion of an email account, messages (whether sent, received, in draft form or archived) and address book entries will no longer be accessible.

    Submissions

    If, on your own or at our request, you submit content (e.g., postings to Forums, responses to surveys, etc.), communications, creative suggestions, ideas, notes, drawings, or other information (collectively, “Submissions”), you hereby grant to Excite and its affiliates a royalty-free, perpetual, irrevocable, sub-licensable, transferable, worldwide license to use, copy, modify, incorporate into other works, display, perform, transmit and distribute such Submissions or any portion thereof, in or through any medium, whether now known or hereafter created.. Excite shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the submitter. None of the Submissions shall be subject to any obligation of confidence on the part of Excite, and Excite shall not be liable for any use or disclosure of any Submissions. You represent and warrant that you own the contents of any Submission or otherwise have sufficient rights in the Submission to grant to Excite the license set forth above.

    Community Standards and Conduct

    You acknowledge that all content, whether publicly posted or privately transmitted, is the sole responsibility of the person from which such content originated. This means that you are entirely responsible for all content that you post, email or otherwise transmit via the Excite Services. Excite does not control all of the content posted on or via the Excite Site or Excite Services and, as such, does not guarantee the accuracy, integrity, completeness, non-infringement or quality of such content. You understand that by using the Excite Site or Excite Services, you may be exposed to content that is offensive, indecent or objectionable. Under no circumstances will Excite be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise transmitted on or via the Excite Site or Excite Services.

    You agree to not use the Excite Services (including, without limitation, the email service and the Forums) to:

    upload, post, email or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
    harm minors in any way;
    impersonate any person or entity, including, but not limited to, an Excite official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
    forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service;
    solicit other users of the Excite Site to join or become members of any online or other service;
    upload, post, email or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
    upload, post, email or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
    upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas that are designated for such purpose;
    upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
    disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other users of the Excite Services or an Excite Forum are able to type, or otherwise act in a manner that negatively affects other users’ ability to engage in real time exchanges;
    interfere with or disrupt the Excite Services or servers or networks connected to the Excite Services, or disobey any requirements, procedures, policies or regulations of networks or third party providers connected to, or providing the Excite Services;
    intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including, without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;
    “stalk” or otherwise harass another member or user of the Excite Services; or
    collect or store personal data about other users, or members.
    Links/External Sites and Resources

    The Excite Site and Excite Services may contain, and other users or third parties may provide links to other World Wide Web sites or resources. These sites and resources are not controlled by Excite, and the mere existence of the link on the Excite Site does not imply an endorsement by Excite. External Web sites and resources are not subject to these Terms and Conditions, or the Excite Privacy Policy, and may be subject to other terms and conditions or policies posted therein. Because Excite has no control over such sites and resources, you acknowledge and agree that Excite is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Excite shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Content, goods or services available on or through any external site or resource. Your use of external sites or resources is at your own risk.

    DISCLAIMER

    Excite and its service providers utilize diligent efforts to maintain the Excite Services, but Excite and its service providers are not responsible for any defects or failures associated with the Excite Services, including, without limitation, the email service, or any damages (such as lost profits or other consequential damages) that may result from any such defects or failures. In addition, Excite and its service providers make no guarantees as to the sites and information located worldwide throughout the Internet to which you may access as a result of the use of the Excite Services, including as to: (i) the accuracy, currency, content, completeness, non-infringement or quality of any such sites and information, or (ii) whether any search using the Excite Services may locate unintended and objectionable content.

    PLEASE NOTE THE FOLLOWING IMPORTANT DISCLAIMERS OF WARRANTIES:

    THE EXCITE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND YOU USE THEM AT YOUR SOLE RISK. EXCITE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

    WITHOUT LIMITATION, Excite MAKES NO WARRANTY THAT THE EXCITE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS OBTAINED FROM THE USE OF THE EXCITE SERVICES WILL BE ACCURATE OR RELIABLE, OR THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE EXCITE SERVICES WILL MEET YOUR EXPECTATIONS.

    ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE EXCITE SERVICES, INCLUDING EMAILS SENT VIA THE EXCITE SERVICES, IS DONE AT YOUR SOLE RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

    FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM EXCITE PERSONNEL OR THROUGH THE EXCITE SERVICES SHALL CREATE ANY REPRESENTATION, WARRANTY OR GUARANTY NOT EXPRESSLY PROVIDED FOR IN THESE TERMS OF SERVICE.

    Disclaimer Regarding Financial Information

    The Excite Services allows you to obtain information on companies, stock prices, bonds, and other investments or financial matters. The Excite Services, including all such financial information, is provided for informational purposes only, and no information you may obtain is intended by Excite to be used for trading or investing purposes. Excite shall not be responsible for the accuracy, usefulness or availability of any information transmitted via the Excite Services, and shall not be liable for any trading or investment decisions made based on such information.

    Disclaimer Regarding Shopping Retailers

    The Excite Services provides shopping services to help you locate and potentially purchase products from online and offline retailers. Excite does not, however, control these independent retailers and Excite does not provide any assurance, warranty or guarantee of any kind that you will be satisfied with their products or services.

    When shopping by means of services provided by Excite you acknowledge and agree that:

    Excite does not endorse any of the products or services linked to, from or through the Excite Services, nor has Excite taken any steps to confirm the accuracy or reliability of any of the information provided by third parties through Excite or their own Web sites. Excite expressly disclaims any and all representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party. We advise you to exercise your own judgment and investigate as you deem necessary before proceeding with any online or offline transaction with any of these third parties.

    Limitation of Liability

    YOU EXPRESSLY UNDERSTAND AND AGREE THAT MINDSPARK INTERACTIVE NETWORK, INC. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF EXCITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE EXCITE SERVICES AND/OR PARTICIPATE IN THE EXCITE SWEEPSTAKES ; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE EXCITE SERVICES; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE EXCITE SERVICES; OR (V) ANY OTHER MATTER RELATING TO THE EXCITE SERVICES OR OPERATION OF THE EXCITE SWEEPSTAKES. IN NO EVENT SHALL EXCITE’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE EXCITE SITE.

    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

    Indemnification

    YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ACCOUNT. FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES WHICH OCCUR UNDER YOUR ACCOUNT. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS MINDSPARK INTERACTIVE NETWORK, INC., ITS PARENTS, AFFILIATES AND SUBSIDIARY COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS AND AGENTS FROM ANY AND ALL THIRD PARTY CLAIMS, LIABILITY, DAMAGES AND/OR COSTS (INCLUDING, BUT NOT LIMITED TO, ATTORNEYS FEES) ARISING FROM YOUR USE OF THE EXCITE SITE OR EXCITE SERVICES, YOUR VIOLATION OF THESE TERMS OF SERVICE OR YOUR INFRINGEMENT, OR INFRINGEMENT BY ANY OTHER USER OF YOUR ACCOUNT, OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ANY PERSON OR ENTITY. YOU AGREE TO IMMEDIATELY NOTIFY EXCITE OF ANY UNAUTHORIZED USE OF YOUR ACCOUNT OR ANY OTHER BREACH OF SECURITY KNOWN TO YOU.

    Termination and modification

    You agree that Excite, in its sole and absolute discretion, may terminate your password, account (or any part thereof) or use of the Excite Services, and remove and discard any Submissions or other content within the Excite Services, for any reason, including, without limitation, for lack of use or if Excite believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Service. Excite may also in its sole discretion and at any time discontinue providing the Excite Services, or any part thereof, with or without notice. You agree that any termination of your access to the Excite Services under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Excite may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Excite Services. Further, you agree that Excite shall not be liable to you or any third-party for any termination of your access to the Excite Services.

    The provisions of these Terms of Service pertaining to disclaimers, exclusion of damages, limitations of liability and indemnification shall survive termination.

    COPYRIGHT AND COPYRIGHT NOTICES

    You acknowledge that the Excite Site and Excite Services contain information, software, photos, video, text, graphics, music, sounds or other material (collectively, “Content”) that are protected by copyrights, patents, trademarks, trade secrets or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed. All Excite-generated Content and Content provided to Excite by its partners and licensors is copyrighted individually and/or as a collective work under the U.S. copyright laws; further, Excite owns a copyright in the selection, coordination, arrangement and enhancement of all Content and in the Excite Site as a whole. The Excite name and logo are trademarks of Mindspark Interactive Network, Inc. All other trademarks appearing on the Excite Site or Excite Services are trademarks of their respective owners. Excite’s partners may also have additional proprietary rights in the Content which they make available through the Excite Services. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the Content, in whole or in part, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose, including use of any such material on any other Web site or networked computer environment is strictly prohibited. In the event you download software provided by Excite, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by Excite. Excite does not transfer title to the Software to you. You may not redistribute, sell, export, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

    Excite respects the intellectual property of others, and we ask our users to do the same. Excite may, in appropriate circumstances and at its discretion, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Excite’s Copyright Agent the following information:

    an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
    a description of the copyrighted work that you claim has been infringed;
    a description of where the material that you claim is infringing is located on the Excite Site;
    your address, telephone number, and email address;
    a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
    a statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.
    Please contact Excite’s Copyright Agent for notice of claims of copyright infringement at:

    Copyright Agent
    Excite, c/o Mindspark Interactive Network, Inc.
    Attn: Legal Department
    One North Lexington, 9th Floor
    White Plains, NY, 10601
    dmca(at)mindspark.com

    Governing Law and Other Miscellaneous Terms

    These Terms of Service (and any further rules, policies or guidelines incorporated by reference herein) shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in New York County in the State of New York and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between you and Excite relating to the subject matter herein and shall not be modified by you except in writing, signed by both parties. The Terms of Service will inure to the benefit of Excite’s successors, assigns and licensees.

    These Terms of Service (and any further policies or documents incorporated by reference herein) constitute the entire understanding between Excite and users of the Excite Site and Excite Services concerning the subject matter hereof and may not be modified except by revised Terms of Service posted by Excite. These Terms of Service, which may be modified or amended by Excite from time to time, in its sole discretion, supersedes all prior understandings and agreements, whether written or verbal with respect to the subject matter hereof. If any of the provisions of these Terms of Service will contravene, or be invalid under, the laws of the particular jurisdiction where performed, such contravention or invalidity will not invalidate the whole agreement, rather these Terms of Service will be construed as if not containing the particular provision or provisions held invalid, and the rights and obligations of the parties will be construed and enforced accordingly.

    No failure or delay by Excite in exercising any right, power or privilege under these Terms of Service will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege under these Terms of Service.

    The section titles in these Terms of Service are for convenience only and have no legal or contractual effect.

    These Terms of Service are binding upon and shall ensure to the benefit of both parties and their respective successors, heirs, executor, administrators, personal representatives and permitted assigns. Users may not assign their rights or obligations hereunder without Excite’s prior written consent.

    © 2009 Mindspark Interactive Network, Inc. All rights reserved.

     
  33. Rich

    February 3, 2010 at 11:46 am

    This is bull shit man….Excite is ridiculous now….

     
  34. Bettie

    February 13, 2010 at 9:47 am

    Recently, attachments will not load to email. Indicator will show up to 18 %, then stop.
    Please correct problem.
    Thanks.

     
  35. LadyJEsq

    January 3, 2011 at 7:43 pm

    After 15 years, I have to finally throw in the towel. I loved loved loved Excite until the new “upgraded” email and now, it’s more than the worse email account out there. I can’t believe that they would ruin their own brand name by making such a ridiculous move as they did to change a great email service. I can’t imagine that there new system has created any new business for them, and I’m sure they lost a lot. Grade A dumb move. Way to go Excite!

     
  36. lilkunta

    May 30, 2011 at 4:01 am

    Why do I have to allow cookies and javascript in order to check my excite email? I dont want any trackers places on my computer!

     
  37. password restore failer

    March 17, 2012 at 12:48 pm

    I have account since 1996 on excite.com and i was forget my password and also i didnt remember my zip code which i was entered during the registeration process.I was fill forms but i cannot get my pasword .I need phone number or post address for contact excite.com .help help help …..

    ekaradeniz@excite.com my mail address
    (turkbuku@excite.com new one)

     
  38. Jermaine L. Fordyce

    April 16, 2013 at 3:31 pm

    My name is Jermaine Fordyce and i have an exite account and i cannot get to access my account (for get pass word) i need your help, i will be grateful for your assistant

     

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