Well, I gave them time to sort it out.
Really, I did.
My first issue with the “new and improved” excite e-mail started the weekend of July 4th.
I gave them time to sort things out, time to realize the error of their ways, and time to at least offer some consideration for the wants/needs of their long-time users. I’ve been with excite for probably a decade or more, and I’ve always been a vociferous proponent of their services. I weathered the @home debacle with them a few years back, and I held on to my guns, always recommending them to people who were in need of a quality web-based e-mail service.
I cannot, in good conscience, suggest that anyone even consider riding alone in an elevator with excite e-mail. Their incomprehensible desire to “fix” a service that wasn’t broken has led them to create what is quite likely the world’s largest web 2.0 disaster. The new user interface is needlessly cluttered, inexcuseably complicated, and horribly inconsiderate to those with low-bandwidth connections. They haven’t made any decent steps in making the site accessible in a cross-browser environment, if you aren’t using Internet Exploder, you can’t expect full compatibility, so that means you Linux guys are pretty well out of luck.
The team at bluetie.com (the new managers of excite mail) have all but completely isolated themselves from customer feedback. They simply refuse to respond to accusations that they’ve dropped a giant bowel movement on a large segment of the excite customer base. The only feedback outlet that anyone has been able to find even effectively says “don’t expect to hear back from us.”
I ask you, dear reader, in what world is this considered customer service? I get better service than this from the snot-nosed mumbling punk at my local McHeartattack–and he invariably reads “No Onions” as “Pile it Up with Extra Onions.”
I’m fed up with it. I refuse to put up with mediocre service, and I will begin rectifying any positive word-of-mouth I have given them over the years by a factor of 10.
Excite.com, you have been put on notice. Bluetie is wrecking your image, and you are losing customers in droves. Not only that, but they are doing their best to prevent you from ever getting new users. Hear our voices. Respond to our pleas. We are legion. We are now reachable @yahoo.com.