Dickies Does it Right!

27 Apr

While some companies don’t exactly take care of their customers, others know how to court their patrons.  Though it shouldn’t be, it’s impressive when a company actually does something as simple as providing customer service, in a time when customer care is outsourced to foreign outlets, and every interaction with the company is reduced to a series of voice-menu options and automated e-mail responses.

More than a few years ago, I bought a pair of Dickies brand bib-overalls for wearing while working around the house.  For years, they have fit the bill nicely, holding up under all sorts of extreme conditions while I did everything from building a pallet shed to threshing out a maze in the high weeds in the hot North-East Texas humidity.  I’ve been very proud of these overalls, and they are always a go-to part of my working wardrobe.  That’s why I was crestfallen to discover that part of the overalls did not survive a recent ride in the laundry.  The little buckle that holds the strap together seemingly disintegrated in the dryer.  Crushed, I fired off an e-mail to Dickies, letting them know of my dismay, and asking where I might obtain replacement parts.  Not wanting to wear them with only one strap, I told customer support that I felt my overalls still had a few years of service left in them, and that I was interested in doing a little repair work, if they would only point me in the direction of the needed parts and an order form.

Fast forward a few weeks.

Not having heard anything from Dickies in 3 weeks, I assumed that I was just another faceless, forgotten fish in a sea of meaningless customers, just like so many other corporations make me and countless others feel.

Then I checked the mail.

In the mail, I found a plain package with “Williamson Dickie” on the return address.   Inside was a fistful of buckles and matching latches for my overalls!  I’ve got to hand it to Dickies for taking care of me by providing me with enough replacement parts to last a lifetime.  So, I’d like to take a moment to send a little love to Dickies.  I will definitely continue to give Dickies my support with my buying dollar, and I will be sure to share my feelings on the quality of their products with my friends and family.

Buy Dickies.


Posted by on April 27, 2010 in better living, quality


Tags: , , , , ,

2 responses to “Dickies Does it Right!

  1. anne marie in philly

    April 28, 2010 at 7:14 pm

    what, no hidden picture?

    • gentlemanbeggar

      April 28, 2010 at 9:12 pm

      ‘fraid not. The easter eggs are pretty much just a movie review feature. Thanks for the interest, though!


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