The New Excite E-mail System Sucks!

11 Jul


Update 2: Still with the suckiness!

Update: It still sucks!

It wasn’t broke. They “fixed” it. The e-mail system, to me, was always excite’s strongest feature. It loaded quickly, was easy to use, even had a fairly effective spam block system. It worked in Opera. I had no trouble loading it on my linux box. It even pulled up relatively swiftly on dial-up. Now…


Posted by on July 11, 2008 in internet, review


Tags: , , , , , ,

357 responses to “The New Excite E-mail System Sucks!

  1. Doug

    July 14, 2008 at 2:17 pm

    Agreed. My wife and I both use Excite, and for days we’ve complained. It loads too slow, I can’t delete spam without opening it first, and it looks too much like Outlook, which I dislike. Thank goodness for Gmail.

    • Darrell Baldwin

      October 23, 2018 at 3:58 pm

      how are you getting it open? mine just wants me to keep logging in.

  2. pookie

    July 14, 2008 at 11:19 pm

    oh yes. the new excite email format sucks big time. why is it so slow!!!!???????????

    • Collin Haynie

      January 8, 2011 at 10:32 pm

      This new format that came on all of a sudden wiped out all of my addresses and will not accept Emails in my inbox. How in the world do I get the hundreds of Email addresses back. This computer does me no good now.
      Dr. Collin M. Haynie
      100 E. Ocean View Ave. #312
      Norfolk, VA 23503

  3. sol92258

    July 15, 2008 at 8:48 am

    yep, even Yahoo has me about to go permanent to my gmail account…I’ve had Yahoo for about 13 years now, and endured all the changes, but the last few months there have been ads, slow loads, ads, intermittent errors, ads, more spam, and ads
    also, lest I forget, they’ve been putting ads on the page, drastically slowing down the page load, and really pissing me off…at first I figured I would be against M$ buying Yahoo, but if it’ll get rid of these danged ads…..

  4. corey

    July 15, 2008 at 7:13 pm

    Agreed – excite mail has become nothing but painful, complete with useless functions and an almost unreadable layout. Not to mention emails now seem to take an eternity to even land in my inbox and pressing refresh begins an entire new drama to preceedings. It doesn’t seem to even open on Safari so why oh why did they even bother?

    Glad to hear it’s not just me though!

    • Toni

      March 25, 2018 at 3:33 pm

      I have used Excite almost since it started. Recently, I have tried to get to my email and the site keeps telling me that they haven’t replied, or it has crashed. All of my billing comes goes to that email. Now I have to start over with a different email provider and change over 20 accounts to boot. They should have left it alone.

  5. Nick

    July 15, 2008 at 7:31 pm

    Yes, I have been a loyal excite user for the past 7 years. This new email is terrible and I hope Excite will get the message that it was much better before.

  6. Dogger

    July 15, 2008 at 8:28 pm

    Man, why did excite have to go and change a good thing. Now it’s slow with small text and has no options to change the layout or color. I don’t use the calendar and other new functions. I hope they fix it.

  7. Cynthia

    July 15, 2008 at 8:35 pm

    Agreed! Agreed! Agreed! Very painful experience trying to navigate the new Excite. And, to think, someone was paid to create this monstrosity. I would be grateful if I could do something simple like delete a message. Guess that’s asking too much. Notice I mentioned “a” indicating one. Considering their instructions to hold down control and highlight more than one if you so choose to, is non-functional. I first came on board in 1998.

  8. Ken Carroll

    July 15, 2008 at 11:11 pm

    Is there any way at all to get back the old excite email site? I really don’t want to change my email site, as I’ve had it for years? Yes, the new excite email is really, really bad.

    • florence krupa

      November 27, 2009 at 2:55 pm

      it is hard to understand as i can not look at my photos any more and all is scratched out. can we have our e mail back with the boxes to check out what we dont want anymore. thank you florence.

  9. Unhappy User

    July 16, 2008 at 11:14 am

    Whoever the idiot was at Excite Mail whom authorized the recent “upgrade”, he should be drawn and quartered. Slow to load, slow to respond, with no way to grab the full header (to ID the Spammers behind all the junk mail), the new application is terrible. And there is no way to give feedback on the abomination to the Excite administrators. Goodbye, Excite, hello ANYONE ELSE!

  10. bad excite email

    July 16, 2008 at 3:42 pm

    I have not even been able to get into my excite email for the past two days.
    It stalls out at 16% when it is loading.
    And I NEED INFORMATION that is in there!

  11. Daryle Bloom

    July 16, 2008 at 5:43 pm


  12. MacGuffin

    July 16, 2008 at 6:11 pm

    Yes another vote for a return to the old excite email. The new one really is horrible. What a pain in the ass to now have to tell everybody I’m changing my email after using excite mail for 12 years.

  13. Bebop

    July 16, 2008 at 7:40 pm

    I too am switching all my email to gmail. I’ve had enough of excite’s new interface. Slow, buggy, doesn’t capture spam.

  14. Adam

    July 16, 2008 at 8:00 pm

    All of the above plus now my wife and I cannot even log in! It will not accept our passwords because the erroneous email address on record is not even ours!!! Bastards.

  15. Adam

    July 16, 2008 at 8:02 pm

    I AM MAD AS HELL AND I’M NOT GOING TO TAKE IT ANYMORE!!!!!!!! I am buying two Mac and paying for .Mac email. Rat Bastards!!!

  16. Derek

    July 16, 2008 at 8:09 pm

    Everyone I know who uses Excite e-mail is convulsing
    with rage. While it seems, at first, to be “blunder,” it is (I concluded following my own tantrum), rather, an obvious decision by Excite to get rid of all the old users and use the Excite servers to go heavy on AD upon AD (they’ve replaced “pop-up windows” with “continuous banners”) in favor of the new users who don’t know any better. Trouble is, folks like me will NEVER AGAIN had anything further to do with Excite.


    July 16, 2008 at 8:55 pm


  18. gentlemanbeggar

    July 16, 2008 at 9:03 pm

    This really does seem like Excite didn’t take their core user group into account. It blows my mind that a company would so blatantly fail to consider the needs of their user base. The reason so many have so much rage is that, like me, they’ve been faithful to excite through some pretty thick times. The last time they changed hands, the e-mail system went through some rough patches, but a great many of us rode out the storm, and once the minor problems were ironed out, our faithfulness was proved worthy. We can only hope that the countless complaints (There is a feedback option on excite’s website by the way) that are popping up all over the net will catch their attention and they’ll listen to us. We are legion, and if enough people make their voices heard, maybe Excite will learn the error of their ways and we will be able to find justification for our years of loyalty, once again.

  19. Trace

    July 17, 2008 at 1:33 am

    I am in accordance with everyone else. My excite email was the very first one I got in and around 1997-1998. I used it mainly for anything I thought was dodgy as its spam filters I thought were very good in comparison to anyone that had a hotmail address at the time. Now its very slow to load, often emails suddenly disappear on the screen just as you clicked to open it. I hate the preview bit as its tiny and even on maximum expansion you would be lucky to see more than a line of text at a time. I hate the separate pop up window so that you can actually read the email as every time I have to maximise it. I hate all the useless calendar function etc that I dont want that take up most of the page and leave the email functions which is really the main function as a second class citizen. I hate…., Please Excite, change it back, the background has gone from black to white in the last week, so maybe you are changing things!

  20. Steve S

    July 17, 2008 at 1:53 am

    Also stalling out at 16% for the last couple of days. When will they fix it? This is bad news for people who do business with email.

  21. hs

    July 17, 2008 at 5:01 am

    Can’t login here password is now ‘incorrect’.
    I’ll continue to check back here daily. If anyone finds a solution out there please let it be known here. Thanks and Good Luck to us all.

  22. rochelle

    July 17, 2008 at 5:42 am

    I cannot stand this new email. It is so much of a pain to get your mail and to send mail. Pleaseeeeeeeeeeee return to the old system. I too do not want to change my email address after all these years.

  23. MarkHandJob

    July 17, 2008 at 8:12 am

    This new email “improvement” is absolute and utter garbage.

  24. LOB

    July 17, 2008 at 8:41 am


  25. Joe

    July 17, 2008 at 8:47 am

    It is the worth piece of crap I ever seen..
    It looks like I will have to change to another portal

  26. Chris

    July 17, 2008 at 10:40 am

    Terrible change for excite..I have had an email with them for 5 years and I just switched to Gmail. Loads way too slow, terrible process to delete junk emails..I really liked them, but I doubt I will go to that email account again. Too bad. They were just trying to make it better…good luck to excite

  27. Nards

    July 17, 2008 at 10:55 am

    Thank you, thank you, thank you for bringing this up.

    I absolutely loathe, hate and detest the new interface. My husband warned me about putting all of my trust in EXCITE a long time ago. I have had several Excite accounts for over 8 years with no problem. It just so happens on the day that I had been expecting some VERY important email, it timed out continously and I lost some important “stuff” during the navigation. I also miss the full screen display. Curiously, they left the old sign-on interface. The trouble begins once you get “in”. I am usually docile and go along with change pretty well. This time I wasn’t. I sent them a few choice messages, voicing my displeasure. The new version does not seem to have been thoroughly tested. Whatever happened to BETA? I suggested that they offer an EXCITE “classic” version as an alternative. I now use Gmail for serious “stuff” – Nards

  28. melanie

    July 17, 2008 at 11:34 am

    Is EXCITE interested in the fact that we are all not at all pleased with the changes. I have not been able to find a way to contact them directly.

  29. peter

    July 17, 2008 at 11:36 am

    This is a downgrade and many will leave EXCITE behind.
    Does anyne know how to ensure that they are getting the message that we are more than displeased.

  30. Nards

    July 17, 2008 at 12:22 pm

    Public outcry seems to have had an effect. I just checked my Excite email…it seems to have gone back to the way it was before. Not sure how long this is gonna last. Shame on them! – Nards

  31. Steve S

    July 17, 2008 at 12:46 pm

    Found out how to get around the 16% stalling. Switched from Firefox to IE and allowed excite under tools, internet options,privacy,edit web sites,then double click, allow, OK. It will now load the application. Also you may have to go internet options, security,trusted sites, click sites,put in https:/* and add, OK. Good luck, you’ll need it

  32. Dlyle

    July 17, 2008 at 2:23 pm

    Excite SUCKS the big one now. I was pefectly happy with what they had to offer AND IT WORKED… but nooooo they had to go and think for me – tell me I needed – something new – something they think is better – never mind what I think. Dumb F’ers. Guit trying to be the lead dog and enjoy the silent running of a smoothly operated web/email hosting – ahh shit – that’s the way it was. Never mind. But Excite still sucks and so it’s back to hotmail or onward to Gmail. Excite is now getting smaller and smaller in my rear view mirror.

  33. beth

    July 17, 2008 at 3:57 pm

    Had excite email for years…the new version is terrible! If you work at Google DO NOT change your email…ever. I will now use that as my primary account.

  34. Chas. Hunt

    July 17, 2008 at 4:18 pm

    I thought computer engineers were supposed to be intelligent. The Excite boys must’ve got a big dumb-on somewhere along the line with their new email format. It is as bad as it gets. I’m off to G-mail!!!

  35. Randy

    July 17, 2008 at 4:53 pm

    Stupidest change I’ve seen in some time. I can only delete 1 email at a time and then I’ve got to wait while it refreshes after each one! The layout is terrible. How could any sane person have thought this was an improvement?

  36. yeswings

    July 17, 2008 at 5:00 pm

    Your e-mail cannot be retrieved from the server. Check your internet connection and try again. Over and over and over I can’t use opera. I want to copy all my email and send it to they give you 5gb storage free.
    excite has fallen from grace. Whoever the boss is should be fired NOW!!! Excite sucks !!! Excite sucks !!!
    Excite sucks !!! Excite sucks !!! Excite sucks !!!
    Say it with me now Excite sucks !!!

  37. kate

    July 17, 2008 at 5:04 pm

    WHY did they change the excite email? It is so frustrating! It takes eons for it to do anything and I have ended up sending many of the same emails to people because it seems to not be working and that is SO rude. Does anyone know how excite can be reached? There is not “contact us” on the excite page. Leave it to techies to try and improve things when there isn’t any reason but ego to do so!

  38. Michelle

    July 17, 2008 at 8:08 pm

    I finally started to get the hang of the new email format, after it was down for days and wouldn’t load. Now, BAM! since Monday, every time I try to log in, I get a message that my password is incorrect. It is difficult to even navigate the website and make a complaint. We’ve used this email for a long time, and there is stuff in there i need. HELP!

  39. Bill

    July 17, 2008 at 8:24 pm

    How can we convey Excite to give us an option to select the old email version?

  40. blueskies

    July 17, 2008 at 8:26 pm

    Is it possible to set up automatic forwarding of mails sent to my Excite address to another email address such as Yahoo or Gmail?

    I searched Excite’s help site, but it seems this service is not available to free email users. Has anyone heard differently or know any way I can do the forwarding?

    Yes, like everyone else, I absolutely detest the new Excite user interface.

  41. blueskies

    July 17, 2008 at 8:27 pm

    To send feedback to Excite, this link appears to work. (I just sent a complaint a few minutes ago)

  42. Bill

    July 17, 2008 at 8:42 pm

  43. LT Khoo

    July 17, 2008 at 9:33 pm

    Wonder how long excite takes to complete the change (whether to the new or to the old version). The only change I notice is the background has changed to white instead of black but the new interface is very buggy. All my contacts in the old excite account are lost !! And clicking on the contact button causes my IE7 to load an Ad every second !!!!

  44. obplayer

    July 17, 2008 at 10:47 pm

    I lost my entire inbox and all my folders!!! All my business correspondence is in their!!! I’m dead! I paid for Excite Gold a month ago and now I have banner ads and on 1 Gig of storage space! And…all my new messages go directly to my TRASH Folder. Which, now I think of it, is where the whole sucky new Excite belongs!

  45. blueskies

    July 17, 2008 at 11:10 pm

    Oh hey, I just realized that you can’t even save an email! I saved an important email, but then when I opened the document, it was a blank page. WTF!

    Curiously, I haven’t had the loss of contacts or emails that some of you guys have had. I should count myself lucky in that respect.

    I’ll give them one month. After that I am switching. I really don’t wanna switch since I’ve had the same email for 10 years.

  46. Bill Rabkin

    July 18, 2008 at 7:07 am

    I agree that the new Excite Email is unbelievably bad. You’d think they would have looked at the new Yahoo! Mail, or Google Mail, and seen what a good user interface and performance level are before they jumped into bed with their new Email partner!

    There IS a way to provide feedback to Excite…in the top right corner of the Excite window, click the link to Help. At the top of the Help popup window is a banner ad from Excite that says, “We need your help. Click Here!” Clicking takes you to a marketing survey being conducted for Excite by “NetPromoter Customer Loyalty Program.” It begins with two questions:
    1) How likely is it that you would recommend to a friend or colleague?
    A dropdown list lets you choose your response, ranging from “10-Extremely likely” to “0-Not at all likely.” Choose “0”.
    2) What one thing could do to earn a higher rating?

    In your answer to Q2, tell ’em to fix Email. Give specific examples of what needs to be fixed. Don’t rant, and keep your response polite and professional.

    Since Excite is paying for this “Customer Loyalty” survey, hopefully they will listen to what people are saying and respond appropriately. If not, after more than 10 years of using Excite Email, it’s “Bye Bye” for me.

  47. obplayer

    July 18, 2008 at 8:15 am

    Has any one else lost all of their old emails? I lost all of the emails from all of my folders.

    • Ben Waranowitz

      November 17, 2009 at 2:53 pm

      I had thinned out much stuff I had saved months ago. My emails there never load. I guess they’re all lost. I suspect EXCITE is running on autopilot. Any self-respecting programmer would not want to show EXCITE on a resume!

  48. excite

    July 18, 2008 at 12:19 pm

    We want to get your feedback.
    Please send your comments to:


  49. Todd

    July 18, 2008 at 12:24 pm

    Hi Everyone, I too am in agreement with the new Excite email. I keep hanging in there hoping that it will get better, but I think that it is just getting worse. The slowness is what just kills me. It is so frustrating. The layout is not user friendly at all, and does anyone use the calendar? Maybe I missed someone’s comment above that uses the calendar, but why would we want that tied into the email interface anyway? I am not an Outlook user, but I saw someone’s comment that says it looks like Outlook. Maybe Outlook has a calendar. Anyway, we all know that it sucks, and the above links that folks have left to submit comments are great. Since Excite is owned by the InterActive Corp, you may want to also send your comments to them. A nice page with all of their contact info can be found here: -Good luck to everyone. I will probably hold out for a while with Excite to see if it gets better. I have had my email with them for more than 10 years now, and I hate to drop it, but I will if they continue with this new platform.

  50. Joetan

    July 18, 2008 at 1:42 pm

    FYI guys…. I dig some information that the Excite email system has been outsource to a different company.

  51. Joetan

    July 18, 2008 at 1:45 pm

    Another info about the Excite and BlueTie alliance.

  52. Ellie

    July 18, 2008 at 2:06 pm

    The new Excite email is terrible!!! I had mine for many years too! I cannot understand why they did this. Now I am using Verizon and it is not thrilling me either! I liked the old Excite email most of the time. I can barely open a message in the new Excite system, and I had to install Firefox to even use it! Who is the brain behind this? I am glad that I am not the only person who feels this way though. Good luck to all. Maybe they will revert to the old system….

  53. Rodolfo

    July 18, 2008 at 8:15 pm

    Oh you are damn right!!! New Excite platform sucks big time. I had been a loyal excite user for 12 YEARS. It was my first e-mail. I had to cancel. It was a nightmare. Shouldn’t they ask their users if we really want a new platform? well… like any other business company, they just care for more new users than the old faithful ones…

  54. TC

    July 18, 2008 at 9:48 pm

    Wow!! It’s good to know that I’m not the only one who thinks it’s awfull. What the hell were they thinking? The interface is terrible and I can no longer use multiple tabs to open several emails. And the other programs that were added (sheduler, reminder,ect,etc,) are probably useless for most people. Anyone that actually needs this probably already has a program from work or school.

    Hey, did anyone notice, that few days ago they changed to color scheme from that candy wrapper color to a white and light blue? It actually worked with Opera, until I tried to open an email and the browser crashed. Now, for the second day in row, I can’t access it at all, it locks up at about 30%, no matter what browser I use.

    I’m all for bringing back the old way with added storage space.

  55. obplayer

    July 19, 2008 at 7:18 am

    Yeah, I got screwed with Excite. I paid for Excite Email Gold in June. Gold gives me 2 Gigs of storage space and NO ADDS, at least it did until the change over. Now I have 1 Gig and ADDS which makes me MAD!!!!!!!!

  56. Arthur Summers

    July 19, 2008 at 7:29 am

    Now how can I see whats on TV tonight.Thank GOD for Gmail

  57. tom

    July 19, 2008 at 6:47 pm

    This new excite sucks big time if they do not change it back will stop using it, why the hell would you change something that works perfectly?

  58. Sailor

    July 20, 2008 at 5:00 pm

    They’ve had ample time to fix the e-mail .
    Evidenty they’re not interested.
    They already had the best e-mail set up on the net .
    The old saying “If it ain’t broke don’t fix it”
    certainly applies here.

  59. Hope

    July 20, 2008 at 7:00 pm

    I too have been using Excite email for many years and have always been pleased with the service.
    The new Excite is absolutely AWFUL. I don’t have time to wait for it to load, etc.
    I, like many other, am closing my account and switching to another service.!

  60. Sirkanando Nitramo

    July 21, 2008 at 7:52 am

    When the idiots at Excite changed to the new format, I lost all of the sent messages and inbox messages, that I had saved. There is virtually no response to my problem at excite other than sutomated messages. I can’t believe this outfit will stay in business for long. The new format is terrible, unless you enjoy the endless spam, and the inefficient and very slow process to delete it.

  61. AnnoyedatExcite

    July 21, 2008 at 1:21 pm

    Along with all the other complains, which I say “Ditto” to…

    I note I am suddenly getting all kinds of SPAM. A ton of SPAM.

    Goodbye Excite email. I enjoyed the 11 years or so I had the email account, but don’t have time for the slow, poor performance.

  62. jean

    July 21, 2008 at 9:33 pm

    i don’t like the new mail either. i always said if it isn’t broke don’t fix it. it’s so much slower, i can’t get into certain preferances, it just keeps saying loading. i totally hate it. i won’t recommend it to anyone.

  63. Chilly Al

    July 22, 2008 at 7:35 am

    Windows Vista, Dual 1.73 processors, 1 gig of ram, Explorer 7, pop-up blocker off, virus protection is not causing an issue:


    You can send a response to “removed” and you can attempt to copy me at my excite account “removed”


    Dear Excite Representative,

    By the way, I nearly forgot: (See additional comments below and the reference to the initial e-mail.) I would really appreciate a detailed response.

    5. I previously was able to open two instances of my e-mail account at the same time and now I am having issues with that, while one instance closes. (Not Good!)

    6. Vista was able to handle your previous interface and now I am forced to “allow all pop-ups from your site. (Also Not Good!)

    7. Composing new e-mails and opening drafts in a small, new window is also not desireable!

    8. Please allow us to change the color scheme as before.

    9. Where are the instructions or any notices about the additional domain we have been assigned? (I read the entire FAQ prior to submitting this message.) Apparently I have been assigned “removed”

    10. Have you seen how your e-mail saved in “Drafts” is spaced after it has been saved and re-opened? Who’s brilliant idea was this anyway? Who is in charge of yours or Bluetie’s quallity control?

    I would not be adverse to being a beta tester for Excite e-mail. I EMPLORE YOU TO CHANGE THE NEW E-MAIL AS IT IS AWEFUL! Please read this entire e-mail and present it at your mettings and provide it to your supervisors.

    06/28/08: The reference number for your submission is ‘080628-008148’

    Dear Excite Representative,

    I was so looking forward to the new e-mail interface and services however after attempting to use them today I can firmly say that the new system is ABSOLUTELY TERRIBLE!!!

    1. It is much slower than the old interface and login!

    2. You have got to be kidding me: Bigger ads which I cannot minimize? Two adds at the usless login page? I really do not think I need yet another calender let alone “special events”.

    3. If I and every other user have to look at these adds then allow us to use a pop mail service without requiring a “Premium account”!

    4. We cannot customize out view and the windows are very restrictive in the amount that they can be minimized and re-sized!

    PLEASE CHANGE THE E-MAIL FEATURES AS SOON AS POSSIBLE AND FIRE BLUETIE IF NECESSARY! WE NEED SIMPLE, FAST, POP3 CAPABLE E-MAIL RATHER THAN MARKETING CRAP! I work for an industry leader when it comes to customer service and support. Believe me when I say that “removed” knows the difference between providing services that entice someone to be a customer and implementing policies that create advocates for competitors services. If I do not see a change in excite’s new e-mail I will no longer recommend your services to my friends.

    Prevoiusly Long Time Excite User, Sincerely,

    “Chilly Al”

  64. Louisville Michael

    July 22, 2008 at 8:04 am

    OMFG!!!! The new e-mail is the worst computer junk I’ve had to deal with since working in someone elses office! Why can’t we at least opt out. I just want to be able to simply and efficiently manage my e-mail. I’ve used excite for several years. Now I’m seriously searching for another service. What a pain in the neck!

  65. Kevin

    July 22, 2008 at 2:18 pm

    I’m glad I’m not the only one put off by this pathetic “upgrade.” I guess I’ll get a Gmail account but its going to be a pain to switch everything over.

  66. Charles Fitzpatrick

    July 22, 2008 at 4:01 pm

    The worst email ever

  67. Mike Bates

    July 22, 2008 at 4:10 pm

    What a load of crap! When I click on email I want to go to my email not “Events”. I’ve tried to change it but it does not work. I have to sign in 2-3 times a day. Half the time when I send mail it doesn’t go. The pop up windows don’t always load right and it’s slow.

    This is the second time this month that a web site was “Making Things Better” the other was eBay with their new beta version of My eBay.

    Hey Excite here’s you sign….

    * STUPID *


  68. greg

    July 22, 2008 at 7:08 pm

    WHERE ARE MY E-MAILS? Worthless piece of crap hasn’t worked since they upgraded. Slow and useless.

  69. rochelle

    July 22, 2008 at 8:31 pm

    My fellow email users. What can we do about this mess with Excite? I have written a number of notes but no one listens. There must be some way to get the OLD excite back.

  70. Lori

    July 23, 2008 at 12:08 am

    I HATE THIS! I come home from work exhausted and have to deal with this! I have been trying to attach photos to a email for my family for 3 fing days! I have used this email for years, it’s even my home page, WHY WHY WHY? Put it back the way it was or offer a tech help phone number. I can’t get the help to load! I guess I have to start all over with some one else and change EVERYTHING! I am pissed- excite you suck!

  71. obplayer

    July 23, 2008 at 2:12 pm

    Hey Chili Al, forget about the Premium account!!! I have one and it still has all the banner adds that I paid extra to not have!!! I also only have 1 gig of storage when I was supposed to have 2.
    If any one out there actually gets some help from Blue Tie or Excite, TELL US here on this blog!!!!!!!!!!

  72. Nan Lieberman

    July 23, 2008 at 5:28 pm

    July 23, 2008
    I can not think of any positives about the new email system. It takes longer, the type is too small,
    it’s an all day event to delete a message, and before the message is deleted they have to play it out across the screen. I tried their directions but I can not get a full screen to view a message. When I print a message I get a blank page. Even if this new plan worked it would still be aggravating.
    WHY, WHY, WHY would a company turn a good thing into such a nightmare. Is this the old problem of new people having to produce something. Where was the watchdog? It did not need to be changed. It was quick and easy to use and even pleasant to look at.
    Perhaps we are unknowingly a part of some psych research.

    another address to try is:

  73. jessicamosher

    July 24, 2008 at 7:24 am

    Thank goodness someone started this page!!!! I have been wondering for the last several weeks if there is anyway to write a letter expressing my complaints. PLEASE!!! excite people, can ya change it back to how it use to be-I am relatively new excite user and I really liked this email server but it is now all of a sudden takes to long to load, is difficult to use, and erased all my old emails-I need those! If anyone with any power is reading these-I think we are all asking if you can change it back to the way it was-We liked it, and now we don’t.

  74. WDDT

    July 24, 2008 at 7:36 am

    I concur with all the comments and, in fact, used one of the “feedback” links to send the URL of this page to the bozae (snotty suit-speak for “bozos”) at Excite. If they had any brains (HAH!) they would offer the OLD interface as the “premium” package and many people would switch. The older I get, the less it surprises me to find companies willing to ruin their product based on capricious pointy-haired whims. In fact, it seems like “New Coke” is the norm, not the exception. But it is certainly nice to find a site with so many spirited co-complainers! Good luck to everybody (and for those who lost their mail, sometimes it’s just hidden. You have to choose how many the new stupid interface shows in that little drop-down window. I thought I’d lost my mail too until I discovered that the interface breaks it down into lumps to show it.)

  75. vb

    July 24, 2008 at 9:40 am

    Have been a regular (daily) user of Excite homepage and email for 10 years. They took away the stock symbols and replaced it with Scottrade a few months ago. That’s when I switched to the My Yahoo home page for finance, news and email. I will need more time to change my email addresses in all my subxcriptions and accounts. It takes even longer now with inability to access the inbox.

    If you can get in the inbox, there’s no view of the email message no matter how you try to expand the frames you still have to scroll and click (in the area) and scroll again, then you’ll see you’ve scrolled to the end of the inbox list of messages instead of the through the actual email body. Then there’s this HUGE column on the left that can’t be re-sized. Mine has one useless folder in it.

    THe email interface is horrible. I tried it both in Internet Explorer and Firefox. It simply does not work.

  76. Dennis

    July 24, 2008 at 11:42 am

    23 days… That’s how long it’s been waiting for something to come into my excite inbox. Many many emails to excite, and blue-tie,, and nothing is changing. I have my contacts, and old folders that I created in the old excite.. and there is stuff in them.. but my Inbox is empty (wasn’t before).. I can even send emails out with it.. but NOTHINGS COMING IN… I really don’t know what I am going to do once (IF) it starts working again… I already have found a new email account.. and now I am so pissed I have been looking at other portals… Yahoo is not bad.. but I think I am leaning towards

    We’ll see what happens.. I am like others here, I have been using them forever, but the way they have been silent through the whole thing makes me want to dump em on principle.

  77. mark

    July 24, 2008 at 8:51 pm

    well when i first realized excite had changed there email the way i found out was i went to this log in page which i did have auto log in then it would only load to 96% then just stop so after days of not being able to get on there to acccess needed info in my mail i went out and bought a new hard drive thinking it had went bad and then when i figured it out and was finally able to get into my mail i realized i spent money for nothing that excite had fudged up its whole email system to where i cant figure it out and ive been a member since 1997 excite was my frist browser and email and ive had it every since SO EXCITE TEAM MEMBERS PLEASE GIVE US BACK OUR OLD MAIL IT WAS FINE WORKED GREAT NEW ONE SUCKS ASS AS IT WILL BE A PAIN IN THE ASS TO GO REDO ALL MY ACCOUNTS WITH A NEW EMAIL I BEG OF YOU GIVE IT BACK I CANT EVEN FIGURE OUT HOW TO COMPOSE A MESSAGE????????

  78. Mary

    July 25, 2008 at 9:19 am

    Does anyone have information on how I can log into my excite email? I am on a Mac and the email program loads to 16% then stops.

    I have to go to the Library to retrieve my email from a P.C. and this is getting very old!

    Thanks for any help!
    I have sent feedback to excite .
    Why have they not posted on their help page what to do is beyond me. Surely this should have been fixed by now!
    Feel free to email me if someone knows what to do!
    Also How do I import my address book into Gmail from Excite? I know nothing about a CSV .

  79. Allen

    July 25, 2008 at 10:09 am

    I guess Excite is the site that don’t care about seniors, They give no way to make the page large so I can see the whole discribtions of my emails.
    Excite Please Put It Back ,, It WAS good….

  80. Sebastian

    July 25, 2008 at 11:11 pm

    I HATE IT AND WANT CLASSIC BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  81. MarkHandJob

    July 26, 2008 at 7:41 am

    You know that feeling of relief when you got the runs and just make it to the bathroom? Well this new excite mail portal is the complete opposite: its like I just shit myself while wearing loose shorts, and was going commando….

  82. rubenlb

    July 26, 2008 at 9:36 pm

    markhandjob that is the funniest thing i have heard in weeks! i hate the new excite email system. there is no single benefit for an excite email account user with this new system and i have yet to know or read about a single person who disagrees with this. i have used excite reliablely for years and while i never use it for searches, i loved the email system and always recommended it highly.

  83. moi

    July 27, 2008 at 7:02 am

    Hear, hear.

    I’ve just finished telling all of my address book, etc., to use my new Yahoo! account that actually a) loads on my computer, b) allows me to see the messages I receive, and c) doesn’t open up new windows!

  84. Charles Marslett

    July 27, 2008 at 2:22 pm

    It seems that Excite is doing a great job of getting rid of email users. I’m leaving as fast as I can (maybe this will give Yahoo! enough of a boost that gmail does not wind up the only choice in town).

    I’ve noticed that if you have more email than fits on a single window then there is no way to look at the stuff on the bottom of the list. That worked fine on the old system. And as lots of folks have noticed, there is not end to the waiting on the new system.

    I read on one blog that the new system is outsourced to bluetie. If so, that’s really bad advertising on bluetie’s part!

  85. The Steve

    July 27, 2008 at 4:24 pm

    And now, here they are, the Blue Tie MB A-holes:

  86. Anil Purushotham

    July 28, 2008 at 12:00 am

    I am also, one among you, very irritated with the new interface. Pls let me know, if some one had managed to get a work around to get excite classic interface back.

  87. Kim Estrada

    July 28, 2008 at 11:50 am

    I hate the new system. I can’t believe they have fixed something that was not broken. I will give them some more time to realize this giant mistake but it looks like it’s time to move on after several years.

  88. Excite User

    July 28, 2008 at 12:43 pm


  89. Robert

    July 28, 2008 at 5:14 pm

    Googled “excite sucks” and am glad (but not suprised) to see I am not the only one who hates the new e-mail. Or maybe I should call it the old e-mail, or former e-mail, because I have had it and am moving to gmail. How could these stupid friggin idiots be such stupid friggin idiots?

  90. Carlos Lozano

    July 29, 2008 at 4:58 am

    I was on vacation… four beautiful weeks… and when I was again in touch with the net, checked my account for new e-mails: DAMN..!!! WTF is this..??!!… nobody asked for my permission…. It was a stab on the back… unfair.

    Listen to me:


  91. gymanhe hustle

    July 29, 2008 at 12:23 pm

    i agree it makes it buzy full of useless technical mumbo jumbo that we had no use when we sign up and now the upgrades takes out of a comfort zone to where we get less done and like me glad they have other mails to they chang this one it is not important to me this email other than to have one with this browser sometimes is a benefit but if i gotta work for no it’s not at alll much more a hassle…..

  92. markcan'tread

    July 29, 2008 at 7:44 pm

    Hello fellow excite email haters.

    Has anyone figured out how to make the new
    excite crappola work using Mozilla Firefox. ( my problem is the old 16 % crap out rule.

    Also, where is everyone going to. Is Gmail the best option. I have a gmail account and cannot figure out how to make folders etc. .

    See all of you in the new landscape.

  93. Charlotte Wales

    July 30, 2008 at 11:55 am

    I emailed both Excite and Blue Tie – you even get to see pics of all the idiots at Blue Tie, and read their kudos – what a crock! I told both Excite and Blue Tie that a class action suit sounds good to me – someone mentioned that in an email on this site, and that may be what it takes to make them sit up and pay attention. I have lost my folders with literally YEARS of community development research (my parttime job), personal writings, all my folders!!! I can’t begin to say how devastating this is; they’d better be able to correct this, or there’ll be HELL TO PAY!

  94. Charlotte Wales

    July 30, 2008 at 4:29 pm

    Hey, guess what? I got a call today (my sister did, anyway – I was out on an errand) from Blue Tie! She gave him my email address at hotmail, since she knew how upset I was with excite. I’m attaching it for your amusement – ya’ll might want to call him as well! I haven’t yet – I’ll call in the morning. Guess a little honest outrage can work sometimes, eh? Best to you all – Charlotte

    From: Eugene Clay (
    You may not know this sender.Mark as safe|Mark as unsafe
    Sent: Wed 7/30/08 1:05 PM


    I tried calling you, but they said you were out of town. For support issues, please email or call the Excite voicemail box at 866-362-8751. Thank you.

    Eugene B. Clay | BlueTie | Channel Manager | Telephone: 585.419.2763 | Fax: 585.586.2268

  95. Carlos Lozano

    July 30, 2008 at 9:18 pm

    Hey “markcan’tread”, I have no problem loading the crappy interface (at least) with Firefox.

    I have Mozilla Firefox and Windows XP Professional SP 2.

    System specs:

    Intel Pentium 4
    CPU: 2.4GHz
    RAM: 2.5 GB.

    I hope this little information can help you.

  96. blueskies

    July 31, 2008 at 12:39 pm

    Has anyone figured out how to locate the spam mail that hides in the inbox because of the spammer puts in a weird date in the spam?

    Back in the old excite format, you could do an advanced search for all unread mail, now there is no such option.

  97. Alice

    August 1, 2008 at 10:46 am

    I agree with all the other posts. The new Excite email is awful. I have been using the previous edition of Excite email for years and was always happy with it. Now I will look elsewhere for email support – possibly Yahoo or Gmail.
    With the new Excite email I have to wait for it to load. When I finally get in, I have to wait for everything else to load. When I want to read a message, I have to wait for the new email box to open. I don’t have the time for all this waiting.
    Goodby Excite!

  98. BB

    August 1, 2008 at 12:32 pm

    The new excite mail system is terrible. I cannot believe they did this. Whay logical person actually thought of this and said “hum, it looks nice, lets do it”!!!??? How about some research people?? How about ASKING your customers before switching stuff! how about giving is the option of CHOICE like yahoo does between the old and new versions! I personally have 2 excite mail accounts and I have not received any new email for a while now. I have emailed them as I am a premium subscriber and no reply so far. They actucally did reply very fast in the past for other issues. A LAWSUIT sounds good to me right now, I wouldnt hesitate to get a letter drafted by my lawyer immediately and have it delivered ASAP.

  99. obplayer

    August 1, 2008 at 8:02 pm

    Yahoo Classic is great email that is very much like the old Excite. I, too, lost all my folders, all my correspondence, all my contacts, etc. etc. I’m gonna wait a little bit longer to cancel my Excite account, which is especially bad because I just paid extra for Gold premium!! In the mean time I’m telling everyone to use my new Yahoo account!

  100. certs

    August 2, 2008 at 6:26 am

    The new and improved Excite email works to slow! I wonder if Excite was smoking shit when they decided to improve the email.

    Maybe the shit was really shit and the provider really screwed Excite selling them Shit!!

    HELLO! Excite have you ever heard the term “Pick Up The Pace” Learn It!! Live It!!

  101. anonymous excite user

    August 3, 2008 at 6:11 am

    The new excite email interface really SUCKS!

    I could not delete email from the trash.
    You have to put in a support ticket.

    Problem after problem.
    I can easily think of 20 things that I don’t like.

    People should continue to send complaints to excite. They need to keep hearing it so they can make it better or change it completely.

    The email interface went overboard on the web 2.0 look to the point it functions slowly on a broadband connection.

    I am a long time excite user (9+ years) and now I am seriously thinking about using a different email provider.

    It is shameful.

  102. ernie panos

    August 3, 2008 at 11:05 pm

    I, too, am dissatisfied with the new access excite
    E Mail — I’m also adding — IT SUCKS

  103. Sabreman

    August 4, 2008 at 6:47 am


    For some years there have been available various programs that allow you to read your email and send email without a full flegded email client. They are usually refered to as email notifers.

    One such program that I have used for some years now is called POP Peeper. It is Freeware!! It has a plug-in that works well with many web-mail systems. It can also be configured to interact with your usual email client. Until late June it worked quite well with Excite and has now been updated to work reasonably well with the Blue Tie rubbish that Excite now uses.

    If you do decide to use it you will find it will take a couple of email checks before it works with the Blue Tie rubbish. This will show up as an error with a suggestion that you try again in a few minutes. Be patient and do an email check in a couple of minutes and you will eventually find it works well.In the event that you get an error like invalid password or user unknown, you are likely part of the large percentage of Excite members who’s account transfers have been totally screwed-up. Once it starts working with your Excite account it should just keep working until the script kiddies at Blue Tie attempt to foil it. I can see a cat and mouse game developing between Blue Tie and the programmer(s) who write the Pop Peeper program.

    Pop Peeper will allow you to both reply to and send new email, as well as delete the spam, in bulk, without even having to open it.

    When I am on the road and usually forced to use dialup Pop Peeper works quite well even on slow connections.

    At the end of the day though, I would strongly recommend that you all migrate away from Excite. Excite has made it abundently clear that they will be staying with Blue Tie’s rubbish. They are also well aware of the fiasco that they have created, however it appears that the contracts they have signed with Blue Tie are very longterm and I rather suspect that Excite does not have the various resources to get out from under the contract.

    Good luck !!!

  104. Joe

    August 4, 2008 at 6:14 pm

    I send an email to myself from gmail and it never shows in Excite.

    I send an email to myself from Excite and it never shows.

    In Excite I receive only spam (few but some) and some IRS subscriptions.

    I don’t receive paid online subscriptions. I don’t receive email from friends that have been sending me email for years.

    I have had my Excite email account since 1994 – at the beginning.

    The Excite Webmaster does not respond.

    They obviously have a huge problem but will not make a post admitting the problem and what plan they have implemented to fix it.

    I hope that Excite executives read these posts.

    Thanks for this post and all the comments.

  105. Alan Abramowitz

    August 5, 2008 at 8:53 am

    I have the new email system 3 weeks and 2 days. In all that time I have not been able to see my email.
    I have emailed complaints every day without any solutions. The loading icon spins spins spins, etc.
    But nothing happens. This is the worst email system I have ever seen!!!

  106. Hope

    August 5, 2008 at 10:29 am

    Awful, just awful. On load, it stuck in 16% and wouldn’t go any further. I couldn’t close the window and had to Alt/Del/Ctrl.
    What a mess Excite has made of a once nicely perform email service. Now this monstrosity. Goodbye Excite!

  107. KC

    August 5, 2008 at 12:01 pm

    I can see a class action lawsuit on the horizon for these idiots. I have been unable to access my inbox for weeks now!!! It just stays stuck in loading. The only thing I have access to is my calendar and contacts. Does anyone know why the inbox won’t load? When you talk to Blue Tie, they just reroute you over to the Excite feedback line where you can only leave a voicemail. Now, what good is that supposed to do?

    I think I will follow suggestions from others and start sending emails to their advertisers to let them know I will no longer visit their websites either if they continue to do business with Excite.

  108. BJ

    August 5, 2008 at 7:17 pm

    I agree with all of the above. I have been at work all day and I needed to get into my excite for my school. No way could I get the email page. And it is UGLY!! No colors or anything I am with you all. Someone made a BIG Mistake when they appoved this. Maybe if we all sent them our dissapproval they would get the hint.

  109. JaySee

    August 5, 2008 at 9:13 pm

    I, unfortunately, agree with everything you all have said about excite. vb’s comment about removing the stock quotes and giving it to Scottrade, really hit home. I also am a Gold Excite member for over 10 years. Being a Gold member, the “new and terrible” email service didn’t hit me until Aug 1 midnight. Same problems as everyone else plus I’m locked out due to error in password. I also needed critical info for a working project so I went to firefox. Since I don’t logout, I got in but didn’t get access to inbox. Gold members pay for 2 gb and no ads. New plan is 5 or 10 gb according to excite’s propaganda. My guess is if you are a Gold member and you have 1 gb (what non-paying members get), you have been downgraded to non-paying level. Time to complain about that too.
    — I haven’t tried the “help” yet; I have Zone Alarm !!
    The only thing I know for sure is excite’s days are numbered with me AND Excite sucks !!!

    excite help : Answer ID 3299
    Issue Why am I having diffuculty (sic) accessing the new email system?

    If you are using Internet Explorer 6 to access Excite Email, try refreshing the page to see if this enables the loading of the interface. We are working toward a resolution for this issue.

    If this does not resolve the issue, and you have a firewall or similar security program, such as Zone Alarm, Norton Internet Security, or similar products, this may be causing the situation you are experiencing. We recommend temporarily disabling this software and trying the desired action again. If this corrects the problem, please let us know the product you’re using so we can look into the matter further.

    If the information above does not apply, or the problem continues, please let us know, and provide as much detail about your computer system and how you connect to the Internet, so we can further assist you.

    Users who viewed this answer have also viewed
    • How do I sign into my Excite account?
    • How do I cancel my Excite member account?
    • How do I customize the Email Notification feature on the Excite Start Page?

  110. JaySee

    August 5, 2008 at 11:13 pm

    See post above about locked out ‘cuz Excite didn’t recognize my password.
    I turned my Zone Alarm off.
    I went into home page in Opera.
    I clicked on Email, got signin screen.
    Put in user id, click on Don’t remember password.
    Gave info and ask to send password to orig email address. Said it was sent.
    Logged on and got my password. (Third time I tried, third time a charm). Returned to email, signed in, and finally after 3 days finally got my inbox. Looked at an email. Oops, still a problem, wanted to “Reply all” and Send. Nothing happens. Can’t send email. Well, 2 steps forward, one step backwards. Excite email is not ready for the big time; Needs lots of work and debugging. It’s buggier than a bug’s nest.

  111. dean1112

    August 5, 2008 at 11:18 pm

    good god you have got to be kidding me this new email system is sooooooooo unbelieveably bad it makes me want to vomit. please excite change it back it is the worst thing i have ever seen please for god sake man just unreal

  112. Marcus

    August 6, 2008 at 6:23 am

    I;m a Mac user and it is definitely not compatible with Safari. I recently upgraded to Excite Gold so I can use their POP server; what a waste!! For a week now, none of my e-mails have been getting through to my contacts. Well, I guess I will be moving to a different server soon.

  113. mary

    August 6, 2008 at 10:55 am


    Has anyone figured out how to retrieve the Excite mail from a Mac using osx 10.3.9?
    I am on the latest Firefox and it loads only to 16% and stops.
    I have emailed Excite with no luck in responding.

    If you have any info please please let me know.

    In the meantime… I use gmail.

    Thanks in advance!!


  114. Larry

    August 6, 2008 at 6:17 pm

    Found a workaround, I think someone else mentioned it. I forward all my excite mail to gmail, then set up windows livemail to access gmail. The mail downloads quickly and I can keep my excite email address.

  115. Jim

    August 7, 2008 at 9:22 am

    I agree. I can’t put into words kindly enough how I feel about their stupid move.

  116. Jay Futterman

    August 7, 2008 at 3:03 pm

    This “improvement” is toxic waste. Every single thing that could possibly be wrong IS wrong. Bring back the old Excite. It was fine just the way it was.

  117. Liam E.

    August 7, 2008 at 3:32 pm

    They earned fisting
    For “New System” !

    PIGcite ! ! !

  118. Walter Clark

    August 7, 2008 at 8:12 pm

    Excite just deactivated my account without warning, saying, erroneously, that it had been used in 90 days. Now, I understand, any email I had saved has been deleted.
    Like others, I thought the email changes were a disaster, and was trying to move any important stuff out, but with little success.
    I suggest anyone with anything important copy and save to a text document rather than try to forward saved email. Didn’t work for me. Oh, and I’d say better do it fast!!!!!!!

  119. JaySee

    August 7, 2008 at 10:07 pm

    To Walter Clark:
    I just got the same 90 days message. But I put in my userid and NEW PASSWORD (I was forced to get) and I got in. So try getting in. This is excite’s way to eliminate all the old dormant accounts and the newly abandoned accounts. They say the 90 days dormant rule was in the license. Was it? I never saw it.

  120. Carlos Lozano

    August 7, 2008 at 11:57 pm

    Me too.
    Hey..!! this is stupid..!!!
    I requested a new password, but how was I supposed to remember the e-mail account that I gave to them more than 10 years ago when I signed up??!!
    So, it´s official, all my addresses and messages went to the cyberspace heaven…. damn bastards, stupid morons.

    Calling all the hackers in the world..!!!

    AVENGE US…!!!

  121. mushroom

    August 8, 2008 at 12:11 am

    I got the same response. Now everything that I have on my sent box and inbox is gone forever. It seems that there is no way you can get into the new blue tie email system.

    I have facebook, Yahoo Mail, gmail, and AIM mail. But people still send stuff to me there. I still have trouble forwarding my excite mail to my other accounts before this happen.

    It better be gone forever and that Blue Tie start firing people tomorrow.

  122. Steve Duffield

    August 8, 2008 at 6:51 am

    I’ve got the same “You account has been disabled” message. I have constantly used my account on daily basis for the whole 10 years of my account, so how can they say it hasn’t been used for 90 days.

  123. fred

    August 8, 2008 at 6:57 am

    Hold on – my password still works for the Excite homepage, just not my email. I hesitate to do too much right now, but do you think if I get a new password, my email will come back? I use it on a daily basis too…

  124. Steve Duffield

    August 8, 2008 at 7:24 am

    It looks like they have completely screwed the email service.

    I can get into my personal settings, so the system recognises me as a user (with the correct password), but will not let me into the main email system.

  125. Linda

    August 8, 2008 at 11:53 am

    I used to able to block a domain. It would ask if I wanted to block all e-mails from that site or just that sender. It seems now that I can only block the person sending from that domain. So I have spent several hours going through my junk main to delete the sender and only block the domain. What if I empty my junk mail folder? Would I lose all the domains I have blocked? Also my filter was set at 10, they suggested 5. I changed that and now several of my known e-mail sites are being listed as SPAM. Please go back to the old system. I’m gone in a week if you don’t.

  126. JaySee

    August 8, 2008 at 1:01 pm

    Excite changed the 90 days message last night so maybe you can try to get in with your old password. I just tried to get into another excite account and it let me in without telling me to re-register. Try again.

    Here’s some info that I believe is very important if you continue to use this lousy “service”:

    I emailed the geniuses at Excite about leaving the “Preview window open”
    Want viruses? Leave it open.
    Also, “view next message after deleting” let’s you automatically open spam/virus.

    After you make changes, be sure to SAVE !!! (click on green floppy)
    Two VERY important security settings in Preferences:
    1. Preview pane: Off
    2. View next message after deleting:NO

    General > Regional Settings

    Time zone: (GMT-06:00) Central Time (Houston, Kansas City, Chicago)

    Contacts > General Settings
    Viewing Contacts

    Number of contacts per page: 50 (or your choice)
    Preview pane: Off

    Email > General Settings
    Viewing Emails

    Number of messages per page: 50 (or your choice)
    View next message after deleting:NO

    Email > Junk Mail Controls

    When I flag messages as Junk: Delete the messages permanently
    Automatically delete messages in my Junk-Mail folder: Never
    Sender Trending (If this works, it’s a good idea. But remember this is

    Sender trending: ON
    Sender trending tracks the SPAM scores for your regular correspondents, keeping a historical average of the sender and pushes the SPAM score on subsequent email messages towards this average. This feature assists in reducing false-positives (messages delivered to your Junk-Mail folder that should have been delivered to your Inbox and messages delivered to your Inbox that should have been delivered to your Junk-Mail folder). Pressing the “Reset” button will reset your sender trending averages and should only be used if you feel that your regular correspondant SPAM score averages are inaccurate.

    Handling Inbound Junk

    When a message is Junk: Add text prefix to the subject line and deliver to the Inbox. (Recommended for POP3 users)
    Use this text as a prefix (second option only): SPAM:

    Gold Members

    Email > Forwarding
    Forward all of your incoming messages to another email address.

    Forward emails to another address: Yes or No

  127. mushroom

    August 8, 2008 at 3:44 pm

    Same here. Can get into excite homepage but not the email. Must be the outsourcing to blue tie.

    All I can do is to wait for them to sort it out. If they do.

  128. RichStudent

    August 9, 2008 at 3:24 am




  129. nancy

    August 9, 2008 at 11:40 pm

    I cant get into my excite email and have been forced to use yahoo. the problem is all my contacts are still in excite which I cannot even get into. I have had excite since 1998. What dummy changed it???

  130. Noella Ross

    August 10, 2008 at 1:34 am

    I can access OK on Firefox and all my messages and after a delay all my addresses have migrated OK.

    My concern is that over the last year or so, more of my friends have been unable to reply to my e-mail, having their mail knocked back. This is even though I have taken off spam filters and added their addresses to be allowed.

    Now, since the change, much of my mail is not actually being sent and ends up in my draft folder (I wouldn’t have know but by checking there). My bcc to my Excite address (as a back-up so I know it has gone), NEVER arrives!

    Anyone else with these problems?

  131. jay

    August 10, 2008 at 11:40 am

    target their advertisers, then they might listen and change back. start sending emails to the companies that advertise on the new excite advertising bar.


  132. artbb

    August 11, 2008 at 12:13 pm

    Absolute disaster of a transition. At least I didn’t lose all my emails and contacts as others did. I would be very worried about security with this new system. Beware if you are using a public PC, when you hit logout it doesn’t really log you out. You have to hit the “I am not username” on the email login page. I have removed all of my contacts and any sensitive emails from my excite account (anything containing account numbers, SSN, Credit Cards) I don’t think their site is secure whatsoever. Yahoo recently opened up a @ymail and @rocketmail domain names so if you have been with excite for a long time (like me) you may be able to get your same user name using those two domains. Yahoo is somwhat similiar to the old excite if you use the yahoo classic version. Good luck everyone. I have been a loyal excite email user for over a decade but this had me spending the last few weeks moving all my contacts and subscriptions to ymail. Simply unbelieveable they didn’t test this.

  133. Bill volz

    August 11, 2008 at 3:18 pm

    I’m new to the cyber world, and it took me so long to set email address ,and logging in on various sites ,just started feeling just OK with gave my friends my email address. I have only been on about a month,then I’m told I had to change over to a new address,things were going to just transfer over.I have just paid for various sites with my credit card.Now not only did I lose all my friends e-address’s but now I lost all of the things I paid for,and have no way to get them back! What a loser raw deal this was . Not just the money ,but the endless hours I have invested in this ,now I will not bother, to try this great waste of space & time. I am so sorry that I fell for this beast! Signed ,cheated and screwed,Bill V.

  134. james wells

    August 12, 2008 at 4:35 am

    Would love to get my hands around the necks of the bastards who designed this POS, and the giant assholes at EXCITE who authorized its use. Can’t read the damned mail- tiny little window. USED to get all pictures sent at once, NOW- have to “open” each one, and when I close- kicks me out of the whole system! UN-^%^&*^&-BELIEVABLE!!
    Can’t see a lot of emails at once so I can EASILY delete them. OLD system fine- I was loyal user for over a decade. Even though it is King Spammalot- and ID’ed as such by EVERY system out there- warns you to keep off. I stayed on! Because email was FINE, and everyone knows me there.
    Too many glitches/problems to even begin to mention. TOTALLY user-unfriendly garbage! Programmers for this- HEY!! You REAAAALLLLYY SUCK!!
    I’m GONE. Can’t take this crap anymore. Jam it, Excite.

  135. james wells

    August 12, 2008 at 4:39 am

    Try to “scroll” down long list of contacts. What a hoot! Never stops! Slow, unresponsive- what beginning level idiot programmers programmed this 8-bit Commodore 64 piece of crap?

  136. Jerry

    August 12, 2008 at 6:45 pm

    Is the email working for anyone?? My account was deactivated (I last used it 8 days ago).. I can log into the main page but can’t access email…

    Is there an email address for the Excite admins ??

  137. Bill Hartford

    August 13, 2008 at 9:19 am

    Yes, Excite’s new improved webmail is definitely a big piece of b#@sh##t.
    For those of you who can’t log on at all, try this – in your “trusted sites” (under the Security tab of your browser’s Internet Options) uncheck the box that requires server verification and add the following sites: and
    then under the Privacy tab of the Internet Options click on the Sites button. First, make sure that isn’t blocked and then add as an allowed site.
    This should at least allow you to get to your excite mailbox and get all your mail and contacts info to transfer it to yahoo email — but I would recommend you keep these settings for a short duration!!
    Do be aware that the fu#*&%%$ new improved Excite potentially exposes you to a LOT of damage 😦 Make sure you click on Preferences and change the answer from Yes to No for the Email item “View next message after deleting”

  138. Steve Duffield

    August 13, 2008 at 9:27 am

    I’ve managed to get into my excite account. It took a while (and some cursing) but managed to get into the account.

  139. Clyde Franklin

    August 13, 2008 at 1:25 pm

    I have been using Excite email for 12 years and have been paying for the gold account for about as long as Excite has had the option (years) but I can no longer get to my email and haven’t received any response from my requests for assistance. Does anyone out there know how to get into the new system or how to get their attention to a request for help?

  140. Hemal

    August 13, 2008 at 3:32 pm

    I’m a Gold subscriber too and have been unable to log into my email. POP access has been disabled too, so I can’t move them over to gmail. I also haven’t received any new emails to my account since last Thursday (August 7). I’ve emailed customer service, called Blue Tie, and called every number anyone’s listed on here to no avail. HELP!!!! I’ve been with Excite since 1997, but this is the last straw!

  141. BobZ

    August 13, 2008 at 5:30 pm

    Have used the ‘old’ Excite for years. This “NEW” Excite email is a piece of crap.
    You have to wait for the Email page to open!
    You have to wait for your incoming mail to open!
    You have to wait if you want to send an email!
    If you forwasrd an email, the original email isn’t sent, but a downloadable file of the original email!
    If you want to delete, you have to wait!
    Did I mention what a “piece of crap” this new Exicte email is?
    Goodbye Excite. It was a nice relationship for years, but not any longer. I think you will be losing many old and faithful customers.

  142. GM

    August 13, 2008 at 6:21 pm

    I just made a yahoo account and going to find a way to transfer my old email on something.

  143. GM

    August 13, 2008 at 6:38 pm

    I also sent excite a email about my cancel.

  144. artbb

    August 15, 2008 at 11:23 am

    “Your e-mail cannot be retrieved from the server. Check your internet connection and try again.”

    No I won’t!!! It has nothing to do with my internet connection, Excite – Check your p.o.s. mail system and fix it!!!

    It is not getting any better. There has to be someone from bluetie reading this, can someone post a message and tell us what is going on. Some employee must have left in the last few weeks, come on spill the beans about what is really going on there.

  145. miguel

    August 16, 2008 at 1:51 pm

    The old Excite email was much better, this new one is slow and requires to download one “application” everytime. Since my computer is not light speed fast, it takes time. Definitely, if Excite engineers can not give me an option to use the old email, ot to forward automatically all my Excite emails to other accounts, emails,
    then I will have to stop using Excite. –

  146. jfell

    August 18, 2008 at 6:25 am

    Excite must have hired some some no minds, I’m an e-mail gold customer for years and the new e-mail is a nightmare. There was nothing wrong with the old e-mail. It was fast and easy. After years with excite, I think it’s time to move to another site.

  147. jfell

    August 18, 2008 at 6:31 am

    The new excite e-mail is 15 miles of bad road. I have been an e-mail gold customer for a long time and I hate the new e-mail. Only a brain dead could come up with something like this. I will be leaving excite very soon.

  148. Bodybuilding

    August 18, 2008 at 10:36 am

    The only thing we can do is either complain until someone listens or change email provider. I have been with excite for 11 years and it really sucks that they did this without asking their customers. You can contact bluetie support here:
    and also, excite support: (should be from your excite account).
    If we all send a couple of messages to them per day, asking for explanations they will have to listen eventually.

  149. Hello gmail

    August 18, 2008 at 2:04 pm

    Got screwed with the new Excite-Blue Tie e-mail and was at first less than thrilled. I am pretty much using gmail all the time as a result, though, and can actually see the good in all of this. I used to think I was a loser. But now that I see the steaming log of doody that you’ve laid out there (and here I mean the collective you, blue tie and excite), I realize that you, are far, far more fu**ed up than me. Just remember to wipe.

  150. Bye Bye excite

    August 19, 2008 at 7:28 pm

    Is there any way to tell excite’s management how horrendous this new excite email is?
    I have no words to describe the awfulness of the new excite email.
    That painful downgrade will be remembered in the history of computing as one of the biggest mistakes ever made by ANY company.
    The idiot who design the new excite email should be incarcerated.

  151. Peggy

    August 20, 2008 at 12:16 pm

    The new excite really does SUCK. It is awful. I am leaving excite.

  152. Kate

    August 20, 2008 at 2:59 pm

    I agree! In fact, I haven’t been able to even log into my Excite email account for over two weeks now. Because it’s been so long, I’ve created a new email address with Google and have already let people know to use my gmail account. Today I attempted to cancel my Excite account and, interestingly, the page that I needed to fill out wouldn’t even load. I clicked “help” and attempted to email in a request for help and after I clicked “send” it came back saying there was an error. Riiiight. I’m so pissed because I don’t even have my address book and I’ll lose years and years of emails I’ve saved. Blah.

  153. frazcat

    August 20, 2008 at 6:43 pm

    Horrible, our entire family have use excite for years,
    I am so sorry I never opted to go with MSN hotmail, as my perferred name is not available and their e-mail is excellent, kinda like excite use to be.

    How can a company like excite screw up one of the oldest internet feature “THE E-MAIL ACCOUNT” .

    Whomever made this corporate blunder, I hope is fired.

    & email accounts will be abandoned by this family, my daughter has ove 600 emails to deleate.

    Well I hope blue tie has lots of dead hard drive space, cause theyre conna need it for all the futuire undeleated mail and abandoned accounts.

    I hope they are honest with their advertisers, and tell them of our departure.

  154. frazcat

    August 20, 2008 at 6:59 pm

    and one day i’ll be a better proof reader too !

    damn frustrating e-mail

  155. Keith Kessler

    August 20, 2008 at 10:28 pm

    The recent changes in Excite E-mail have not been good. What was a simple and straight forward e-mail system is now major bloatware, very slow, cumbersom, unfriendly. Not what a web based mail system should be. I am currently in the process of dumping my exite account after close to 10 years due to the poor user interface. I’ll vote with my feet!

  156. Joe Walters

    August 21, 2008 at 2:53 am

    My Family has worked with Excite for almost 10 years – now nothing works. Tried every Browser – nothing, even tried different OS’s – nothing.. talk about self-destructing. Excite must be looking to have customers and guests from another world – like going after strange flesh after being a vegetarian… what a waste!!!!

  157. Tim

    August 21, 2008 at 4:32 pm

    Everyone – send your complaints directly to Excite / Iwon:


  158. Ron Adams

    August 21, 2008 at 6:22 pm

    can not open the new E-Mail
    Go back to the old one.How can a company like excite screw up one of the oldest internet feature “THE E-MAIL ACCOUNT” .

  159. kevin

    August 22, 2008 at 2:27 pm

    excite has really fucked this one up….what a pile of shit!

  160. obplayer

    August 22, 2008 at 7:20 pm

    Folks!! Here’s the solution! Under Preferences, select “Forward” and then click on radio button for “Forward emails to another address” Then in “Delivery” put in your new (nonExcite) email address. Then don’t forget to push “save” in the upper left-hand corner. Then all the messages sent to your Excite Inbox end up in your new email. I never have to open Excite anymore, and I still receive emails from anyone who doesn’t have my new Yahoo! address! I’ll close my account later.

  161. rich stevens

    August 22, 2008 at 10:58 pm

    I thought I was the only one disppointed—it doesnt suck—IT ROYALLY SUCKS—i loved the old excite i could open an attachment immediately now some open some dont—thanks everyone for all the good info on other sites — I guess its time to say good-bye to excite

  162. Bryan

    August 23, 2008 at 1:13 am

    It has been over a week and I still cant get my emails. It says loading, but nothing loads. Excite might as well fold. This will destroy their business.Im through with them, as soon as I can get my emails forwarded (which is not looking like I will be able to.

    Thanks Excite, You used to be my favorite. but you blew it!

  163. Chad Stevens

    August 23, 2008 at 5:43 pm

    Your site sucks now… Do you get this? I have been with you guys for years and I will be leaving asap. Nice way to flush a business down the toilet. Who ever made this decission should be fired, there an idiot!!! make that a dumb idiot. every one I know that used your excite account is in the process of dumping you idiots as soon as they can open another email account. This will take a minute for us to change over, and the storm is yet to come. By this time next year you all will be shiting your pant and looking for another job. If you arn’t already.
    Someone needs to choke the shit out of all of you that are responsible. Thanks to you DUMB ASSES, you now have the slowest and dumbest email service on the face of the planet. You want an idea? lets hang the ass holes responsible for screwing up everyones email service. What else can I say? YOU ARE DOOMED!!!

  164. Chad Stevens

    August 23, 2008 at 5:59 pm

    This is to everyone out there that used excite for there mail service. Lets show them how bad they suck!
    By finding a new email service!! There are way better email services out there. I’m in the middle of changing to yahoo for my email service. But there are several more out there you can go to, a lot of people I talk to like and I’m going to yahoo just because I already had a back up account just incase something like this happened. It takes a little bit to adjust but in the long run you will be much happier. Good luck to everone out there and make sure we send Excite to the DUMP where they belong… After all didn’t they just Dump all of us? Yes they did!!


    So do you think these ass holes get the picture yet?

  165. Bonnie Nieckula

    August 23, 2008 at 8:28 pm

    I see all the complaints and still they have not fixed it. I too am excite enthusiest for a long tome and noooooo more. Fire whoever it is that made the change.

  166. Noella Ross

    August 24, 2008 at 5:41 am

    On August 22, 2008 at 7:20 pm obplayer Said:
    Folks!! Here’s the solution! Under Preferences, select “Forward” and then click on radio button for “Forward emails to another address” …

    Unfortunately, there is no “Forward” button under my Preferences! Nor anywhere else I have searched on my Excite e-mail account.

  167. Internet Exec's Informed Guess

    August 24, 2008 at 10:21 am

    I am an executive with a well-known website (way up there on Alexa). I don’t have an engineering background, but I have been around the block web-wise. I am also a long-time excite mail user, who’s giving up and going to yahoo mail as a result of this ineptly user-unfriendly “upgade”. Here is my best guess as to what happened, and what can happen (Excite and BlueTie, only you know for sure…but am I that far off?)

    David Koretz, the founder of Blue Tie, has this idea for generating revenue called “Featuretisements” (roll eyeballs now — and here is the link: )

    Blue Tie and Excite entered into a revenue-sharing agreement (I’d reckon) where excite users are migrated onto the Blue Tie platform, necessary for Blue Tie to figure out which featuretisewhatevers to send us. (I recall the first month of the upgrade, where clicking on e-mail would open into calendar — the better to send me an Orbitz ad if I scheduled a trip. Sigh.) Excite, which is in the far reaches of Barry Diller’s InterActiveCorp empire, doesn’t have A-team managers, so, looking to make a fast buck and show a big jump in revenues, the Excite folks got suckered into the Blue Tie agreement without doing enough diligence on Blue Tie and its hosting capabilities. Excite also probably messed up on the contract, not giving itself an out to terminate in its discretion (or even for a good reason); my guess is excite is locked into this for at least a year (and given everything I’ve seen in terms of their poor skills, longer than a year). Excite MUST know this is not working (they are dumb but not blind and deaf), but contractually Excite is stuck. And Blue Tie sure isn’t going to let them off the hook — it’s not going to hand back 2 million accounts just like that.

    What to do? If Excite had any sense of customer loyalty (and I’d wager here they don’t — Exhibit A: Featuretisements), Excite would just void the contract, dump the Blue Tie interface, and hope to ride out any legal consequences. But because we are dealing with scared B or C-teamers, my guess is that Excite will just hope that our criticism all blows over, and so for now Excite will do nothing.

    Excite/InterActive: Am I wrong? Will you surprise me and do the right thing? Blue Tie: Perhaps one day you will knock on my site’s door. I will remind you (and our CEO) of Excite.

  168. A contact name, e-mail and telephone at Excite

    August 24, 2008 at 12:25 pm

    IAC Consumer Applications & Portals
    Tim Allen, 914-826-2532

  169. gentlemanbeggar

    August 24, 2008 at 12:27 pm

    Wow, 171 comments! (Counting this one) I appreciate that everyone feels very strongly about this enormous blunder on excite’s part, but I ask that everyone try to keep the swearing to a minimum. On a side note, I would love to hear from any employees of excite or bluetie, just to see what their view is on this whole situation. Also, I encourage everyone to “digg” this article so we can bring more attention to the problem. There’s power in numbers everyone! And keep hanging in there, maybe things will change.

  170. Tom

    August 25, 2008 at 10:10 am

    It’s true the new email at Excite sucks. It was pretty good before, but now. Ug. The interface sucks. And worse, I’ve noticed that emails sent to me generally take 2 hours to 2 days to reach me if they reach me at all.

    Oh and contacting them is worse. I’ve sent four emails to them, three days later the emails return to me undelivered. They can’t even get their own email.

    I’ve switched.

  171. fred

    August 26, 2008 at 5:12 am

    Yep, me too – switched over to Yahoo mail (thanks for the tip on ymail domain names), though would still appreciate any info on moving all old emails over (without signing up for Excite’s Gold service).

  172. Mustainer

    August 26, 2008 at 6:17 am

    I concur with absoluetly everything written here, this reminds me of how Song Online Entertainment treated their paying customers, i’ve been on Excite for 9 years and am truly thinking of moving on even though i don’t want to. But when you just want to check your messages and leave but are now stuck sitting there a half hour waiting for things to open, not to mention all my contacts disappeared – I can’t believe i pay for this hassle!!!!!

  173. Bobby McGee

    August 26, 2008 at 3:39 pm


  174. HellHathNoFury

    August 26, 2008 at 5:46 pm

    An open letter to a bunch of people who won’t read it & can’t do anything about it anyway…at least I feel better.
    Dear Excite,

    After 13 years, I am leaving excite for the following reasons:
    *Your new interface is exceedingly slow.
    *I have lost several important emails and I am painfully aware that they are impossible to reclaim.
    *Your new interface is an utter failure in the “user friendly” department.
    *I cannot view a message in a full pane but must scroll up & down to read it. Very inefficient.
    *There is no option to “choose all” in order to corral the exorbitant amount of spam I receieve.
    *Using my has account has become nothing but painful, complete with useless functions and a virtually unreadable layout.
    *Emails now seem to take an eternity to even land in my inbox and pressing refresh begins an entire new drama to proceedings.
    *There is no longer a way to grab the full header to ID the Spammers behind all the junk mail so I am open to all manner of anonymous threat.
    *It stalls out at 16% when it is loading when I am able to get into it.
    *There is no direct way to give feedback on the Frankenstiein baby created by Blue Tie & Excite to the Excite administrators or anyone else for that matter.
    *The frustration caused by dialing 866-362-8751 and hearing the condescending message with the hollow promise that all voicemails are listened to has given me adult onset acne.
    *Emails suddenly disappear from the screen just as you click to open them.
    *The preview bit is so tiny that even on maximum expansion you would be lucky to see more than a line of text at a time.
    *The separate pop up window for reading the email is inefficient and essentially useless.
    *The useless calendar function, etc is not value-added content. It takes up too much of the page and gets in the way of the basic function of which is to operate as my email inbox.

    I could go on but it is a pointless endeavor, you’re going to delete this anyway.

    I do not expect a reply, I know how busy you must be with the 2.1 million users you have all furious at one time. Hopefully you have learned your lesson about messing with things that don’t need to be messed with.

    Not likely to recommend Excite to my worst enemy,
    Gmail’s Newest User

  175. Mike Bates

    August 27, 2008 at 10:04 am

    I’m done. It was real bad but it just keeps getting worse. The last couple of days I have a hard time even getting the email page to come up. I get emails that are 1-3 days old. If I want snail mail I’d just use the Post Office.

    In the end I hope everyone involved with this at excite end up losing their jobs, you deserve it!


  176. Jacob

    August 27, 2008 at 10:53 am

    Things I LOVE about the new excite email!

    * I LOVE how you have to click three times to open an email. This builds strength and endurance, so that when I use real email like gmail or yahoo it seems so much easier.

    * I LOVE how the site takes forever to load. This gives me time to ponder the meaning of life, plus 10 minutes of other things.

    * I LOVE how huge those giant banner ads look next to my little email window. Impressive.

    * I LOVE how you have to control click to delete more than one email. Every piece of spam desrves its own unique attention; thank you, blue tie, for making us pay attention to what exquisitely crappy pains in the ass each piece of spam really is.

    * I LOVE how excite doesn’t give me the choice of which interface, “classic” or new, I use. Who needs the headache of deciding? Especially when I can enjoy the headache of new BlueTie brand Excite!

    * I LOVE how my emails take forever to reach me. This really builds suspense! Clever.

    * I LOVE how I don’t get a personalized response when I email Help. This tough love only makes me stronger. Thanks, man.

    * I LOVE how Blue Tie posts the management pictures, even though the horns, goat-feet and fiery pitchforks are cropped out of the photos.

    * I LOVE how right now I can’t even get the email page to open, giving me the time to write these comments.

    Well, I could go on, but now I have to drive off in my Edsel, buy a few shares of Enron and have some delicious New Coke.

  177. Jaimie

    August 27, 2008 at 12:04 pm

    What a pile of horse manure!!

    I just got done composing a little “love” letter to our good friends at Excite, and I find it laughable (if that’s even possible when using Excite these days) that on their own comment form, they ask for an alternate email! Obviously, they know they aren’t getting through to you on their own email server, either.

    What a crock!

  178. Bryan

    August 27, 2008 at 12:07 pm

    I can finally open my email after 2 weeks of only getting the loading message. It is still terrible. the newest messages I have are over 2 weeks old. Excite, Where are my other emails? Most messages are blank. This is the worse email system I have ever seen!

  179. Bobby McGee

    August 27, 2008 at 4:20 pm

    it was shut down today, and is back up, i am noticing far different performance, seems to be working, it must have been my threatening to leave:)

  180. Tracy

    August 27, 2008 at 7:24 pm


    Due to this horrendous mess, I want to cancel my subscription so that I won’t be charged again when the payment is due in couple months. I don’t want anything to do with Excite anymore. Anyhow, I’ve tried the link to get through to use my PIN & cancel my subscription & I CAN’T get through! The link doesn’t work. All you get is an error message. If you go to the HELP section & follow the links to cancel a premium membership. . . . none of them work.

    Do you suppose that they’re going to keep charging all of us Gold members when we cannot get through to them, or access our Premium Accounts, to cancel our subscriptions? I’m outraged! ! ! ! !

    I’ve also emailed them several times in the last few days to voice my concerns & cannot get through to them. All my emails come back to me as “Undeliverable.” All I can say is that I better not continue to get charged for this mess when I’ve spent all this time trying to cancel something that I can’t cancel (not to mention the frustration, poor customer service & horrendous email service). It’s OUTRAGEOUS! Not to mention the fact that it concerns me greatly that they have my credit card on file in this disaster.

    If anyone has the magic answer to canceling their Gold account. . . please pass on the info. THANK YOU!

  181. Tom

    August 28, 2008 at 2:10 pm

    My new email address is:

    My first email from it was to:

    He’s head of media relations at excite.

    I wrote to him:

    Are you blocking everyone’s access to their credit card information so we can’t cancel our premium services or just mine? Isn’t that illegal or bordering on it?

    Did anyone test this new email service before releasing it? I mean, besides some old, lazy, fat, unimaginative men who just count their money all day.

    And is Excite purposely hiding? or is the same people who designed this email system the same people who made the help features useless? Did you know all emails sent to them bounce back?

    Did you know this email system is the worst email system ever made?

    How do I get my money back?

  182. phi

    August 28, 2008 at 8:51 pm

    it sucks. i hate it.

  183. The beyotch who ruined excite

    August 29, 2008 at 3:40 am

    CEO and Managing Nard of Blue Tie.

  184. Alice

    August 29, 2008 at 10:43 am

    I can’t even get into Excite today. It says there is something wrong with my browser. No problem for years!
    Now the new email stinks. I don’t have all day to wait for it to ‘load.’
    And now, not being able to get into my Excite homepage is the last straw.
    I am changing to hotmail and to hell with Excite!

  185. Noella Ross

    August 29, 2008 at 11:24 am

    Oh no! I have just received one message 76 times and it’s still coming in!

    I am finding more and more messages I have sent have not been received by the recipients. I occasionally find one or two sitting in the Drafts folder! Even more friends who email me at Excite are being receiving “undeliverable” messages – or worse – nothing back.

    It has become barely operable and I’ve had to change my address – after 14 years of being with Excite.

  186. Michael

    August 29, 2008 at 8:39 pm

    I have not been able to log in for three days. It says Something is wrong with your web Browser. I can not log in from Three different computers on three different ISP’s,

    I am using Firefox three and IE6, I use to be able to long in, but now nothing. I am hoping it is the whole system and just not all my equipment. I am trying to log in and verify my change in email address to gmail, but I can’t even log in. If you are able too long in, let me know the secret,,,please…..been using excite for 10 years or more….Can anyone else still log in???

  187. Noella Ross

    August 29, 2008 at 9:24 pm

    Yes, Michael, I can still log in though it’s not as direct as it used to be. I am on a new i-Mac using both Firefox and Safari browsers. Firefox appears to work more consistently.

    Also, looks as though the little mail that does get through is going to download over and over and over…another 30-odd copies of the same new email came in overnight and is still coming! It stops when I delete them all.
    I hope you like gmail, Michael, it’s working a dream for me.

  188. gentlemanbeggar

    August 30, 2008 at 10:06 am

    I went to the bluetie guy’s website and found one of his rants where he complains about hard it is to cancel Vonage. I left a comment pointing him here. Feel free to do the same.

  189. Loopeio

    August 30, 2008 at 3:09 pm

    G. Beggar, I tried to post on his website, but it rejected my comment — a link to this site and others, including the youtube “excite email sucks” video — saying:

    “TypePad’s antispam filter has flagged it as potential comment spam. It has been held for review by the blog’s author.”

    My thinking is the guy should spend less time on his blog and artisanal chocolates and more time bringing his blue tie e-mail up to, say, 1996 standards.

  190. madbeachdogs

    August 31, 2008 at 7:47 pm

    I have used excite for at least 9 years!
    The ENTIRE time my spam has increased from 4 – 5 a day until today it was 551 in the junk folder. -AND – from 1-2 a day in my inbox until today – 93!!!

    The higher I set the setting to get less the worse it got!!!

    This is outrageous!

    I am desperate to delete the account – HOW.
    Can anyone point me in the right direction.
    I will also keep searching here.

    Thank you

  191. paul

    August 31, 2008 at 8:31 pm

    This site was most helpful. I had the same problems – no mail – Emails were sent to several of the email addressees listed on this blog. I then set up my iwon account to forward my email to yahoo. That worked. Also my iwon email is now apparently working and emails are being forwarded and are current. We will see what else happens.

  192. vb

    September 3, 2008 at 3:29 am

    e-mail does not work with Google Chrome. Pop-up says “Registry error. Unable to obtain registry information from the servier. This is a fatal error. You will be automatically logged off.”

    No, really it says “FATAL ERROR.”

    I have ten years worth of correspondence with my excite email address. It’s taking a while to migrate to yahoo, which I’m barely managing to do in Firefox.

    The new excite is complete garbage.

  193. Loopeio

    September 3, 2008 at 8:06 am

    I see all the Excite e-mail comments left by surfers on the blog of David Kortez, the CEO of BlueTie, have been removed.

    I’m glad to see they’re taking the time to fix what’s really important.

  194. Helene Dworzan

    September 5, 2008 at 11:47 am

    I am not sure anyone else is having this particular problem with email or not, but this is whats happening to my wife and I , due to excites new junky email update, my wife and I canceled our email addresses almost two weeks ago, or so we thought!!! we are still able to send email to those two CANCELLED email addresses and they go through with no problem. Not only that but MY account was a premium account so I was able to retrive my email through outlook express using their POP3 parameters, and guess what I AM STILL ABLE TO GET MY EMAIL FROM MY CANCELLED ACCOUNT, we cannot access the accounts from the website BUT we can still do it from outlook express, this means they tell you the accounts are closed but they are REALLY KEEPING THEM OPEN. we have called IAC 914-826-2000, the company that owns but they only have a recording and never call back, I think what they are doing by keeping the account really open is illegal, is anybody else having this problem?

  195. Jan

    September 5, 2008 at 5:30 pm

    I agree the new excite sucks big time, I can’t get my email because it says incorrect passord or invalid user i have had the same email and password for years so now that excite screwed me over Im going move on and take excite off as my home page too. They screwed me so Screw them too!!! Excite you are idiots for changing something that was great into a piece of crap.

  196. Jeffrey Snyder

    September 5, 2008 at 10:43 pm

    I agree the new excite sucks! I can’t get my email. I am even trying to send saved email to another email address. Once I do that, good by Excite. Excite you are idiots for changing something that was great. Remember the old saying, if its not broke don’t fix it.

  197. Lawrence Blair

    September 7, 2008 at 2:05 pm

    HI, The new excite is no good. I liked the old one. People at Excite if you love us change it back.

  198. Lawrence Blair

    September 7, 2008 at 2:10 pm

    One of the problems is that I can’t even send emails that I have saved and that is very important to another email. I do not know what the hell they thought they were to doing to make it better but someone there at Excite is an idiot. All I can do with this crap now is delete messages and really I have no way of knowing exactly what I am deleting. I am disappointed and pissed that they tried to fix something that wasn’t broken.

  199. Letter sent to Excite Adverstiser

    September 7, 2008 at 4:32 pm


    Are you aware of the user backlash regarding Excite? There is a grassroots boycott against Excite, its corporate parent and its advertisers; I for one will be boycotting your site until you either stop advertising on Excite or Excite stops working with Blue Tie and returns its e-mail to its prior form.

    Do a little homework — just google “excite bluetie” or check the links below. Then decide where you stand.

  200. Bob Paris

    September 8, 2008 at 8:13 am

    Been an excite user for around 10 years. I really tried to give the new email a try. Figured once I got used to it it would grow on me. Trial period is over, I hate it! It is cumbersome to use, a lot of ‘busy’ space on the screen, and it’s SLOW. It is much more difficult to organize and handle my email, my address accounts. My wife hated it from day one, but like most new things, I thought we would all appreciate it in time. I would pay a premium to get the old version back!

  201. gentlemanbeggar

    September 8, 2008 at 9:53 am

    Well gang, it still sucks. I’d like to call your attention to a couple of things. There is a program called pop peeper, that is supposed to work with webmail systems, but I haven’t been able to make it work fully with excite. It does send mail through my excite account, but it doesn’t seem to check mail. If anyone has some thoughts on this, please, feel free to post here. The other thing is that excite mail does seem to be working with Opera– somewhat. It doesn’t let me see more than 10 emails, even though there’s a scrollbar on the side, it just starts over and will let you scroll through those same 10 over and over. Oh, and please, take note of the “Digg this” button, let’s try to utilize the power of Digg to see if we can’t gain a little leverage on this issue.

  202. Tim

    September 9, 2008 at 2:04 pm

    Well, it’s been al little while now and NOTHING HAS CHANGED!!! I still have the same issues. Very slow, lost messages, not receciving any messages, etc…
    I have gone at least 24 hours without receiving a single e-mail. Nowadays that’s almost impossible.

    I use this for business as well so losing e-mails isn’t acceptable. I have since opened a Yahoo account and am slowly trying to use that one.

    This excite e-mail is a disgrace.

  203. Cecile

    September 9, 2008 at 5:23 pm

    Ditto to what Tim said! For the last 2 days I have been getting a server error message when I try to log onto Excite mail. How long has this “transition” been going on? It has been over a month and doesn’t seem to be any closer to being resolved. I cannot understand why there aren’t any mail updates on the Excite main page – wouldn’t it be nice to keep their clients updated on the issues?

    This is worse than the switch to New Coke – at least the Coca Cola company realize that they made a mistake and went back to the original formula.

  204. Bob Paris

    September 9, 2008 at 9:17 pm

    I’m in the process of transferring all my email to my Yahoo account. What a hassel! I don’t beleive Excite even cares that it is losing a lot of it’s user base.
    I’ll be several days transferring my address book by hand. Can’t seem to figure any other way to do it.

  205. Starry

    September 10, 2008 at 1:24 pm

    MyWay just did a number on a lot of people. The new Bluetie takeover of Excite is a NIGHTMARE ! Myway used to be quick, and wonderful. I feel like I have been stepped on by a big mean gorilla. It takes forever to open my email account, and it’s just ugly. Myway had nice graphics, and ease of use a week ago. Is this new design made badly to get us to PAY for something that does work ??? I am bailing as soon as it is possible. When Corporate cousins INBREED, we get this awful email server. It’s like the difference between a pretty teacup, or styrofoam cup with cigarette butts swimming in it.

  206. patti

    September 10, 2008 at 8:18 pm

    I hate the new system it is to slow, can’t get to compose my message unless I open contacts first. It wasn’t broken so why fix it?

  207. Bill and Debra

    September 11, 2008 at 9:36 am

    Well we’ve just read all the comments and have to say it was GREAT!!! We thought maybe we were the only ones who not only hate the “NEW” excite email but were the only ones whose business had been screwed by it! We have opened new emails with a couple different services and are trying them on for size. I hope the plauge of “New” email programs does not keep spreading! 🙂 And yes I spent days trying to get the old interface back and recieved all the BS form emails telling me I would not get an answer from a person, but my opinion mattered, yeah right!! Screw Excite, they must really want a lot less work around there! So lets all help them!

  208. Bobby McGee

    September 11, 2008 at 1:47 pm

    I was wrong in my previous post, the boost in performance was some sort of fluke. HELLLLLOOOOOOOO YAHOOOOOOOOOO

    but real pain in transferring, i tried to post an out of office message, you can select indefinitely, but what a surprise it doesnt work!

    of course i will leave my account set up as my junk email account, to collect spam and for me to use when an email address is required

    excite that is my gift to you

  209. ArthurDental

    September 11, 2008 at 5:23 pm

    I wonder how many users they lost from this “upgrade.” It’s definitely the worst upgrade I’ve ever seen. My two accounts have gone and now I only check once every couple of days for stuff I haven’t updated.

  210. Tina

    September 12, 2008 at 9:49 am

    My husband and I have been excite e-mail users for 10 years. We too are fed up with the new version and are in the process of switching to yahoo. I waited it out thinking that they would improve it but getting e-mails 2-3 days (sometimes 4 days) late is just too much. Bye-Bye Excite!!!

  211. David Le

    September 12, 2008 at 11:35 am

    Ever since you guys converted to Web mail, it went from “bad” to “worse”. Retrieving/Read/Reply new email is so
    so slow, I just click on Inbox, go get a drink then come back and pray it comes up by then. Retrieving archive email
    from My Folders is worse, it takes forever. Can’t you guys do something about it? I’m Enterprise Messaging Manager
    for a Fortune 100 Company. If this Email Team was to work for me at my company, they would be out in the street selling hot dogs by now. Did you guys even do a POC or RFC before rolling out live? Your email conversion project is a total failure.

    So frustrating that I have to say it sucks really bad!!!

  212. Sarah J

    September 12, 2008 at 12:46 pm

    I’ve been w/excite for over 10 years. The version may be new, but it’s not improved; it’s abysmal. My time is precious to me so I think I’ll be moving on…
    (Sorry, excite)

  213. jessica

    September 12, 2008 at 5:21 pm

    I haven’t been able to get into my excite email account for 3 days!!! Does anyone know what is wrong with this email server. I think I am going to have to change email accounts.

  214. blueskies

    September 12, 2008 at 6:14 pm

    I haven’t been able to log on the entire day. “Unable to connect to server.”

  215. Sinoyank

    September 12, 2008 at 6:59 pm

    I have used Excite mail since the old Excite At Home time and before. It had served me very well until Excite fooled around and changed it recently. Now, the types are small, slow to load and weighted down with junk. I have another account at Gmail which is much better, guess I will gradually move over there.

  216. Suzanne

    September 12, 2008 at 7:33 pm

    Read all comments and my excite mail still not loaded.. I also have been using this as my main mail for several years and with all the problems guess I’ll have to change. Very disappointed in upgrade, or should I say downgrade..

  217. Pam C

    September 12, 2008 at 8:25 pm

    I can’t find the login for the iwon email any more!
    What has happened now! It was there last night – there was no warning! Now what?

  218. Neal

    September 12, 2008 at 8:42 pm

    I already emailed excite and told them I hate the new mail system and will be canceling soon. Unfortunately, I can’t even log on any more without an error message. 10 years with excite shot to hell. Great going excite.

  219. Jack

    September 13, 2008 at 3:10 am

    I subscribe to Excite Email and often I get mails dropped and I don’t receive them! Right now, the server is down! I think I am going to unsubscribe very soon.

  220. Lee

    September 15, 2008 at 3:16 am

    Yes, new email sucks bad! I can’t even log onto excite email as there has been an error message for the last four days (at least,maybe longer). Anybody know how to reach them? TIA,Mr.Lee Manila,R.P.

  221. Noella Ross

    September 15, 2008 at 8:03 am

    Over the last four days or so I have been successful twice as I have received the error message also. What has occasionally worked is to log out of Excite totally, maybe even quit Safari, Firefox or whatever, then open again at the page, sign in, then click on e-mail after the home page has downloaded. Let me know if this works for you – it is inconsistent but has been successful on occasion!

  222. misty

    September 15, 2008 at 10:56 am


    I need help transferring my address / contact information from to my new mail account.
    I see that yahoo offers a service to retrieve email and addresses from other domains but when I go to the drop down menu bar to specify ‘ ‘I do not see excite on the menu.

    Someone earlier blogged on here that it was easy to do but can some please explain how to do it?
    I am on a Mac using OSX.


    at now!

  223. Hellucinator

    September 16, 2008 at 7:07 am

    Many months has passed by and you STILL didn’t give us the Excite Email Classic back? Is this how you deal & handle things professionally behind your desks at Excite@Home? To us, Classic Email is the BEST. To you, we all just exist as pixels on your screen, nothing more. That explains why you couldn’t give a fuck no matter how often we ask you to give the Classic back.

    Looks like you Excite inepts don’t know HOW to make things right. How professional of you.

  224. Bartram

    September 16, 2008 at 8:30 am

    On September 15, 2008 at 8:03 am Noella Ross Said:

    Over the last four days or so I have been successful twice as I have received the error message also. What has occasionally worked is to log out of Excite totally, maybe even quit Safari, Firefox or whatever, then open again at the page, sign in, then click on e-mail after the home page has downloaded. Let me know if this works for you – it is inconsistent but has been successful on occasion!

    Yep this works, thank you!
    Been using excite the last 3 years and couldnt even log on via the bookmark way, saying something wrong with cookies , settings etc. Havent even changed anything…
    And yes very slow and to be honest crap..ah well.

  225. ken

    September 16, 2008 at 12:02 pm

    Yep, still dead. I’ve never been able to get into my excite email since roughly the 12th 😛 All I get is:
    “The connection to the server was reset while the page was loading.”
    At least now I know I’m not alone after finding this web page…

  226. eddie

    September 18, 2008 at 9:34 am

    yes, a) the new excite is(was) a total disaster

    b)it has been dead for the last week or so, and i am in uk

  227. eddie

    September 18, 2008 at 9:40 am

    i just signed up to an alternative excite,

    it works, and is not as ugly as the new .com version

  228. Jan

    September 18, 2008 at 11:10 am

    I didnt know if I was the only one. I had been with excite for more tham 10 years. It was easy for family and friends to contact me and I used it for paying bills and getting receipts. This was where I would get my bills and pay them. Now because othe clutter I cannot even find them. I have had to move so many things. It is a terrible program to me. I wrote to excite about it, I doubt if they “heard” me.


  229. brenda

    September 19, 2008 at 12:43 am

    I hate the new e-mail to, can open half on my pages

  230. brenda

    September 19, 2008 at 12:44 am

    I hate the new e-mail to, can’t open half on my pages

  231. Gilly

    September 20, 2008 at 12:26 am

    So that’s why it’s not loading… I’m having to use IE to get into my excite mail now, because the “features” aren’t compatible with firefox. And when I typed in the address, I got the “we can’t find the page you’re looking for, here’s some suggestions.” I went: WTF? And used firefox. Who can’t find it either.

    Apparently, it sucks so bad that we can’t even get the log-in page any more.

    I sent them an irritated email when the switched. It’s bad enough with it so slow, having to look at each piece of spam, and double clicking to open every freaking email…but when emails are simply disappearing as you send them, or not even arriving…well, that’s going to get them in some hot water!

    I only use my excite account now for crap. Because that’s what it is…

    I’m going to keep my fingers crossed (though not with any great hope) that the “new” system is so bad/buggy/has so many complaints that they are down because they are changing back.

  232. mts

    September 20, 2008 at 1:52 am


    They killed myway too and ended up exporting mail. I’m in process leaving myway very sad time. Bluetie got hold of good stuff.

  233. Andy Vacca

    September 20, 2008 at 8:09 am

    Sept 20 8:30 am, I am soooo upset. I have been a proud happy and content user of excite email ever since there was an excite email system. (90’s) I was such an easy upfront and user friendly service. I who used to be a people ask questions like what system do you use for…….? Well I am now embarassed that I had ever said to anyone excite email after this fiasco. Where they getting complaints with the old system? I go lo log in this morning (How long has this noose been around our necks) and I get this message
    “Can’t contact servlet runner at”
    I hope the will lock at these message boards and just chuck this piece of crap. Otherwise I guess after all these years I will go to gmail. Unfortunately the more users that leave excite, it will be soon afterwards there will be no more

  234. Michael Bub

    September 22, 2008 at 4:31 pm

    Thank, God. I thought I was alone in the assessment of the new Excite mail. It sucks!!. The guy that had that brainchild should be canned. What a joke. I’ve switched to gmail. They need to go back to the old site. If it ain’t broke don’t fix it.

  235. Jim Bob

    September 22, 2008 at 6:26 pm

    You can’t put a bow on a turd and call it email. We are not your guinea pigs.

  236. Lela Reynolds

    September 23, 2008 at 3:55 pm

    you are right the new excite sucks! what was wrong with the old one? I did just fine with it and you had to go screw it up! Like the old addage says if it aint broke dont fix it. I WANT THE OLD E-MAIL BACK NOW!!!!

  237. Liz

    September 23, 2008 at 8:13 pm

    I’ve reached it – the end of my rope. Just got finished deleting everything from Excite, sending change of addresses. I went to Yahoo — I haven’t had the slowness problems with it that I’ve had with Excite – it seems pretty responsive, though the font could be bigger. Sent a letter to Excite customer service letting them know that they screwed up big-time. Doubt it will do any good since I’m a free user. Oh well. Sent them a link to this site too. Maybe someone will check it out.

  238. Ken Oluoch

    September 24, 2008 at 6:36 am

    Writing from Nairobi, Kenya, Excite mail has just lost another user -me- to Gmail. It’s now slow and totally unreliable. I have been unable to check my mail today coz there’s no link to email.

    Did these guys do any beta testing before going live with the new site? Totally unprofessional, I think.

  239. chuck

    September 24, 2008 at 8:57 am

    My goodness…it’s not just me!

    Ive emailed support several times with no reply.

    HOW can I get the old format back?

    Ive used this for 10 years and now cant even get my mail!

  240. Mike Murray

    September 24, 2008 at 6:28 pm

    Just also add my 2 cents after a dozen e-mails to Excite
    all containing the words, THIS SUCKS, and getting the usual reply, Due to the volume of e-mails, we cannot reply to each e-mail. No shit, ever wonder why you are getting so many e-mails. Total losers.
    Someday it will all come out that the brother-in-law of the IT dept head needed a job, or something equally as lame.

  241. Jeanne Ellis

    September 25, 2008 at 2:17 pm

    I hate the new excite also. Havent been able to use it for a week now. Had firefox and it doesnt work. Had to go to Netscape and now it doesnt work there either.

  242. lct

    September 25, 2008 at 4:19 pm

    I don’t like the new excite email ,too long ,too complicated to use.

  243. john

    September 25, 2008 at 4:49 pm

    Yes, new email sucks bad. Time to change after years of the same e-mail. this sucks

  244. john

    September 26, 2008 at 2:38 pm


    long time user

  245. Robin M

    September 26, 2008 at 5:24 pm

    I havent been able to log onto my email for over a month now. Dont even have the option on the “new” system and when I go to “classic” I see an error that says “Currently experiencing techincal difficulties” -for over a month now, WTF? I try to sign in and it says “Bad username or password” -its the same as it has been for the last 4 years. I tried to reset my password and it tells me my “Information provide does not match that in our database” -sorry but my mom’s maiden name hasnt changed and neither has my birthday. I have sent several emails with an alternate address and although I get an email at the other address that says it has been received, I never get an answer. I have 4 years of emails, contact, addresses and curent mailings that come, err CAME, to that address. I guess all I can say is gmail, here I come.

  246. artbb

    September 29, 2008 at 3:01 pm

    Pretty much completed my transition to yahoo. Only check Excite about once a week now, soon will be less after everything is moved over. Still get all the same slowness and error messages. Seems like they are just going to leave it like this. There is a blog at bluetie where they hype this email system:

    But it hasn’t been updated since May. Don’t know if Jeremy is the creator of this beast, if so I feel bad for him, the program could be OK but they just don’t have the hardware to run it. Their system can’t handle this big of a program. Email interfaces should be simple and no frills… excite used to be!!!

  247. ldballoon4

    September 30, 2008 at 12:05 am

    The change has left me to switch over my main contacts,
    and soon close my account.
    Adios, great F Up. Hope you go bankrupt, and loose your jobs.


    September 30, 2008 at 7:21 pm

    i relly glad to see that its not me
    really sucks……

  249. carlene Kaun

    September 30, 2008 at 10:04 pm

    I feel that the new e-mail sucks, big time. When it first started it took a while for my mail to show up, when it did my address book was missing. Then it showed up and I could respond to some of the mail I had gotten, however the outgoing mail was not received. Now as of this date, I do not have the address book and cannot respond to any mail that I do get, not even trying to reply to sender. What’s the problem and how do I get it corrected so that it is usable or else I will have to find another e-mail address for myself.

  250. Pantyholic

    October 3, 2008 at 7:49 pm

    From the other side of the fence:
    I run a community web site with over 17,000 members, and I probably email my members once, at the most twice a year. Just recently I had cause to do so with some very important information.
    Nearly all emails sent to excite addresses bounced.
    I have contacted excite with my concerns, and with the alternative that if they can’t find a solution I will have to put excite on my black list.
    I came across this topic hoping to find any information because I really dont hold much hope of excite getting back to me.
    I read above someone recommended gmail, yes it is good and I use it myself as it has excellent spam filtres, but I also endorse as a webmaster Yahoo, Aol, and Hotmail/Msn/Live. I just thought you might need to know this info if you ever register somewhere using your excite email address.

    [bounced reply]
    This message was created automatically by mail delivery software.
    A message that you sent has not yet been delivered to one or more of its
    recipients after more than 48 hours on the queue on

    The message identifier is: 1Kkoq6-0004EX-VQ
    The date of the message is: Tue, 30 Sep 2008 18:41:10 -0500
    The subject of the message is: Server Move Completed

    The address to which the message has not yet been delivered is:


    No action is required on your part. Delivery attempts will continue for
    some time, and this warning may be repeated at intervals if the message
    remains undelivered. Eventually the mail delivery software will give up,
    and when that happens, the message will be returned to you.

  251. blah

    October 9, 2008 at 4:11 pm

    Agree, it’s totally USELESS. What a lame dept head authorized this new system.

  252. anna

    October 14, 2008 at 10:31 am

    Have had no POP3 account for 6 weeks and have paid for Excite Gold. Cannot access any info or help,the page just freezes. They do have my card details but just cut off the account without any warning. All it says is SERVER rejects password for user…have been with excite for 10 years. Surely something must be illegal…will have to change and get a new email address after all these years.
    Send emails to them every day but nothing happens and I am so fed up. Thought I was the only one!

  253. Hannah

    October 15, 2008 at 2:52 pm

    I agree with the folks that stated that it was not broke so why fix it? It is now broke and I hope they fix it, back to the orginal dependable, fast, wonderful email that it once was. Did they establish a restore point, if not they just need to trash the whole thing and let us move on to the more dependable, yahoo, gmail, hotmail, and what ever else is out there. WAHT ARE THEY THINKING? You say what? They let the Junior College computer class write the software for the new site. Now that makes sense, works well along those lines.

    Is anyone listening to us at EXCITE? HELP, HELP, HELP

  254. Lorna

    October 16, 2008 at 4:20 am

    I had Excite for 8 years. They singlehandedly made me switch to Gmail. But just trying to see my emails so I can change address or unsubscribe is torture!!! it took me hours to try to delete anything, now I know how but the f@@#%^&% floating window will not let me see messages!!!!! I used to recommend excite, now i am willing to knaw off my arm to be free!!!!
    There is no, none, nothing on Excites web page to contact or send email. Even the media relations is a dead end. If I wanted to put a big money ad with them, i could not even find them.
    Does anyone know how to delete your account? i do not care at this point what I loose as long as I never have to go to excite again!!!!

  255. Rnda

    October 18, 2008 at 4:24 pm

    Well at least you all can log on I can;t even get them to recognize I have an email account at all and I can;t set one up either

  256. jacy

    October 21, 2008 at 4:59 pm

    Excite truly sucks now. Liked it before, had it for many years. Now it is just headace!!!!!


  257. Tim

    October 22, 2008 at 6:51 pm

    Yes, I too have moved much over to gmail. It’s a bit odd that I get gmail for free, but am paying excite for “premium” service that is much inferior. I can understand that initially they may have needed to do some “fine tuning” to get things running, but it’s been going on for months. Maybe excite is intentionally trying to bail out of the email business?

  258. Paul

    October 27, 2008 at 6:54 pm

    It is now working for me. BUT is at the model t stage. It is very clunky at best and not nearly as good as its predecessor. An “upgrade” that failed miserably

  259. Bonni

    October 29, 2008 at 10:10 am

    I hate it so much. It loads so slow, sometimes it won’t display my messages at all and I have to exit out and re-enter.

    I don’t know why they changed it, and their “Deal with it” attitude pisses me off even more.

    If it ain’t broke, don’t fix it!!

  260. Roger

    November 1, 2008 at 10:28 am

    It’s Nov 1st 2008 and guess what? The new Excite email interface still sucks, even more than usual today. I thought I read where Excite was going to provide access to the “old” Excite interface under the Excite Lite page: But when I click on the email link from this page I get the error “You must log in to access your account. Please go to your login page, or contact your Administrator if you have any questions”. I’d like to contact my Excite Administrator over the head with my keyboard.

  261. william bell

    November 2, 2008 at 9:40 am

    I have been unable to open the exite email page all day and I have tried it from several sources, (my primary IAP) and AT&T (via wireless modem card) and no luck. It has been working crappy since they upgraded awhile back but I still use it, hoping they fix it. This is my primary email account and I am losing patience. I may have to consider another web based email provider and drop Excite completely. I am a gold member and it still does not work well. How do I oontact the webmaster directly?

  262. Kurt J. Wolff

    November 3, 2008 at 8:55 am

    I think they have flat gone out of the e-mail business. Not only can’t I access my e-mail, I cant access my contact list. Wikipedia says they are out of the e-mail business. However, if you send an e-mail to yourself at excite. com it does not bounce. So anyone who sends you an e-mail will assume you get it. Anybody got any bright ideas?

  263. Nach

    November 3, 2008 at 5:02 pm

    What the heck is going on with Excite E-Mail. It has not worked in 3 days for me. I get a yellow error “!” on the bottom left side–where the “Done” is.

  264. PAUL

    November 4, 2008 at 9:24 am

    Also down for three days..HELP!

  265. Nach

    November 4, 2008 at 9:10 pm

    As of now its FINALLY working!

  266. Bill

    November 5, 2008 at 9:49 pm

    Look’s like I have to join everyone else and complain, Excite really #!%*#%-!#
    We all have to cancel this service if possible or just change to new email provider tonight.
    Enuff said! Time for action!

  267. Alisa

    November 6, 2008 at 12:47 pm

    Add me to the list of people that are done waiting for excite to get it together. I’m also a ten-year subscriber who uses excite for personal e-mail as well as communicating with my patients. I haven’t even been able to access my excite homepage for two days. With luck, I’ll be able to get on excite one last time to access my contact list (that I’ve already had to rebuild once) so I can move on.

  268. Nach

    November 7, 2008 at 12:20 pm

    It’s still working for me, hopefully they fixed it right this time.

  269. fidgey

    November 24, 2008 at 1:23 pm

    Has anyone figured out yet how to get into your email when you get the “incorrect” password message that you have NEVER changed?

  270. Keyman

    November 29, 2008 at 7:23 pm

    Same with me.All I get a yellow error “!” on the bottom left side–where the “Done” is.

  271. firestorm

    December 3, 2008 at 6:21 pm

    This is terrible. I made a gmail account right before the switch. I’ve been with excite since 1997. They have made rather good improvements over the years. The recent “improvement” is horrible!! Why did they need to make the email look like outlook express?

    -10 stars out of 5

  272. Rigo

    December 6, 2008 at 6:27 am

    Well it finally happened to me too. Last night email was working, this morning bluetie message … sh1t it has just started working when I went to login in again to see the bluetie message!!! I’m setting up the auto-forwarding right now!!! Good luck guys and gals I feel your pain. I used to love excite mail. It was simple but worked perfectly. I used to wet myself laughing at my wife’s choice of email (terra) now she’s the one laughing after excite got ‘upgraded’.

  273. Frank

    December 20, 2008 at 2:56 pm

    I was a programmer/analyst for many years and logic and user-friendliness were the driving forces in writing good computer code. Not so with Excite. How about this problem? Many of my know contacts in my address book are routed directly to my Spam folder, while real and annoying spam e-mails continue to go to my in-box. I notified Excite months ago – no reply. Problem still exists. Logically, if a person is in your contacts list, it should not go to spam folder. Just one of many such idiocies in the new and “unimproved” format.

  274. Jeanne

    December 28, 2008 at 7:17 pm

    I hate the new excite, I cant get any of my old emails I had saved and alot of them had pictures. I had letters from my son in Iraq that cant be replaced. I have tried getting ahold of excite for a couple of weeks now and they dont get back with me. I want my emails back.

  275. Jack

    December 31, 2008 at 3:00 am

    Dear excite .Seven days WITHOUT EMAIL BOX -allready ,thank U.You are the best!I feel realy cutted off ,no improvement from EXCITE customer service.No reply from them after several reports (grrr ).No nothing.But one thing is for sure -IF I WILL NOT GET MY FUC…NG EMAILS BACK ,ILL DRAG THIS BASTARDS TO THE COURT.No more mr nice guy.Never ever.AND

  276. Jason

    January 7, 2009 at 5:23 pm

    Yep, total piece of shit. Don’t receive time sensitive emails for two to three hours. Already I have lost $$$. Bye Bye Excite from a long time loyal customer. What a pain in the ass…

  277. Linda

    January 15, 2009 at 7:52 pm


  278. Edge

    January 20, 2009 at 9:27 am

    I set up a g-mail account, I have been with excite for about 10 years, I might just forward everything to that account, excite really dropped the ball on this one, I am so dissapointed.

  279. Jeff

    January 20, 2009 at 8:18 pm

    I can’t even open my e-mail. Fuck Excite…I hope they go out of biz soon. FUCK EXCITE

  280. Shawna

    January 23, 2009 at 5:26 pm

    Ok so at least I know I am not crazy! I absolutely hate this new excite system with a passion. I was blaming it on the fact that I live in a third world country. I was thinking maybe it was the network here but most of your complaints are very similar to mine. Why did they even change it in the first place. It is really inconvenient and I really, really hate it!!!

  281. Veej

    January 27, 2009 at 2:01 pm

    My wife and I also have had our emails with Excite for about 10 years, and found this new format/settings absolute rubbish. It’s so pants that I have compiled a list:
    1) Takes longer to get to emails.
    2) Advertising is anoying the hell out of me.
    3) After all the adverstising, this only leave 10% of the screen to actually view the email.
    4) Can only see about 15 emails at a time.

    I have another email account and it is so much better. I have just decided to close my excite account.
    Unlucky excite.

  282. mike c

    February 28, 2009 at 12:32 pm

    I used to use excite because it was mostly text based and fast and worked on mobile devices. Now i just use it as a spam account. IT SUCKS!!!!! thank god for gmail

  283. Chris

    March 7, 2009 at 9:29 am


    WAKE UP!



  284. Emily

    March 10, 2009 at 9:52 am

    Does anyone know how to get the “rich text editor” to load? I can read my incoming email, but I can’t compose or reply. When I try, a new window opens up, and in the letter part of the e-mail it says “Rich text editor loading” and then…nothing happens. Excite has not responded to my service requests. Thanks in advance for your help.

  285. Jim

    March 17, 2009 at 6:38 pm

    Agree on every count…the new email is horrible. Been gradually moving to gmail…just about to hang it up on excite totally…….I do like the homepage…

  286. Michael Farrell

    March 26, 2009 at 3:55 pm

    What was wrong with the old Excite??? Advertising is ridiculous.Good luck getting customer service. Cant even get features like my moon. Why mess with a good thing.Fire your new assholes and rehire the good old ones.

  287. dw

    April 22, 2009 at 10:47 pm

    Maybe nothing will change, but I want to try something. Let’s all write directly to this idiot,CEO David Koretz.

    Phone: 1.585.586.2209
    Assistant: Melissa Masters
    Address: BlueTie, Inc.
    1050 Pittsford Victor Road
    Pittsford NY 14534

  288. stephen

    June 24, 2009 at 1:21 pm

    How could anyone have been paid to do what they did to Excite Mail. Anyway, I stopped using it a few months ago and when I logged into it today my account was deactivated. They’ve done me a favour. Never ever going near Excite again.

  289. Boris

    June 29, 2009 at 10:30 am

    Anyone having trouble accessing their excite email account today ?

  290. Guero

    June 29, 2009 at 10:38 am

    So slow, so bad, so long. If I am ever able to log back in to my excite account, I’m moving everything elsewhere. Why excite, why?

  291. Gary

    June 29, 2009 at 2:06 pm

    I have had problems all day with it, at work and home. Half the time when I go to excite e-mail icon on the website, I click it and it just gives me a blank page, I even thought maybe it was miscrosoft so I even tried to use netscape and it says Loading 3% then stops.
    Wow, excite was the best e-mail server at one time, now I can see why everyone uses hotmail or g-mail.
    Excite is pathetic now, they changed a good thing.

    • gentlemanbeggar

      June 29, 2009 at 8:42 pm

      They broke a good thing.

  292. Hellucinator

    June 29, 2009 at 11:53 pm

    Out of curiousity I logged in only to be told that my email acct. is de-activated after over 90 days. Once re-activated it, I can access my email but NOT lists of my friends, etc blah blah… as in all GONE. Way to go, Evil Excite!

  293. commando dave

    June 30, 2009 at 12:07 pm

    Service is out for 2 days now…

    Can’t contact servlet runner at

    • JR

      July 1, 2009 at 5:10 pm

      Been three days now for me. I was already in the process of migrating to Gmail, but as soon as I get access back to complete the migration, I’m done with ’em. Nice job at screwing up a product that was great for years, Excite.

  294. laststraw

    June 30, 2009 at 6:07 pm

    90 days huh. This gives me plenty of time to convert everything to gmail. —- Excite.

  295. eduardo

    June 30, 2009 at 7:01 pm

    Now excite email is the worst mail ever, it broke the record guiness of the worst bull shit on the web.

  296. Gary

    June 30, 2009 at 8:41 pm

    I got the same thing!

    Can’t contact servlet runner at

  297. Gary

    June 30, 2009 at 8:43 pm

    My connection is fine, I been online and at many different websites so that’s not even an issue, stupid excite email! but for the past 3 days nowt his is the message I get when I click on the ‘My e-mail” icon on the excite homepage:

    Internet Explorer cannot display the webpage

    What you can try:
    It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.

    Retype the address.

  298. Gary

    June 30, 2009 at 8:45 pm

    What a joke, it’s like starting over. I am switching to gmail, forwarding everything from excite to there.
    Like I said before, most people I know have hotmail, gmail or yahoo mail, and I can see why.

  299. Gary

    June 30, 2009 at 8:46 pm

    What a joke, it’s like starting over.

    I am switching to g-mail, forwarding everything from excite to there.
    Like I said before, most people I know have hotmail, gmail or yahoo mail, and I can see why.

  300. Gary

    June 30, 2009 at 9:02 pm

    Hey everyone I found this excite feedback on a google search about the excite format, check this link out:

  301. Rye Bread

    July 1, 2009 at 8:50 pm

    Absolute garbage. Like others, I have been a member there since 1997. Nice beta testing jag-off’s….

    Re-code the whole damn app’ just to cram more ads in our face when we as user’s give you free advertising by word of mouth, or just by using…

    Later excite.

    Have fun using all your servers emailing yourselves how good your service is and what a ‘great job y’all did.

  302. Rye Bread

    July 1, 2009 at 9:05 pm

    If you checkout this site, this will explain everything that went wrong at Excite.

    The top pic on the home page should explain it. Nice Armor-All job on that front tire of the poor-man’s Porsche.

    Read through the self-absorped web-site. Check out his pictures too while you’re there.

  303. harkin

    July 2, 2009 at 8:42 am

    A loyal excite email user since around 1997 (I think).

    It seems to be getting worse, not better so I am looking at changing email. Too bad.

  304. mary

    July 2, 2009 at 9:41 am

    I cannot access my excite email..I receive a message saying “unable to obtain registry information from server..fatal error”.

  305. Wendy Larsen

    July 6, 2009 at 11:38 am

    I have used Excite email for 5+ yrs. Now I can hardly use it at all. It just dumped an hour’s work and it was an hour because it kept stopping when I was typing the email. It really is no longer an email service. I long for the days of 28k dial up on the old, unimproved Excite email. This one is slower on 5.8 Mbps measured cable. I’d move my stuff off it but … it won’t work well enough to do this effectively. It often delivers emails without the content, refuses to send finished outgoing emails, etc. And I am talking 80+ plus failures in some areas.

    What insanity is going on there. This has been WEEKS now. I’ve already moved some new things to Hotmail…and I hate M$…just to be sure I can access them. Any new contacts are going on another account. I may just have to abandon 5 yrs of saved emails and “burn the cabin” with my things inside as I leave. How can Excite stay in business? What idiot is running things there? If I had stock in Excite, I’d be dumping it as fast as I could get to a phone. Nobody should be starting a new Excite email account at this point, unless they are brain damaged or wish to become brain damaged.

  306. Ramon

    July 17, 2009 at 9:38 pm

    sucks big time. email wont even get to my inbox until next day. they need to just shut down their email services completely because it seems as if they refuse to make it better

  307. Brent Sanders

    July 28, 2009 at 11:06 am

    The new excite e-mail sucks! It is the worst e-mail in the history of mankind. I can’t even get on to check my e-mail account because none of my computers have a browser that supports excite e-mail. What a freakin joke. Worst e-mail ever. What is even worse is that- they must get thousands of complaints each day, but pathetically do nothing to help solve the problem. I will celebrate the day that Excite goes bankrupt!

  308. Paul

    September 1, 2009 at 7:49 am

    About a year ago my iwon/excite email went to hell. A bunch of emails to the excite folks followed and it was “restored” after about a week. The “restoration” was anything but satisfactory.
    The one thing it does well is forward stuff. Get a new email account somewhere reliable and have iwon/excite forward your mail to that account.

  309. April

    September 28, 2009 at 6:34 pm

    I too can not enter my excite mail account. This is very frustrating as it is my only contact to an overseas friend. I do hope they find a sollution, but i’m beginning to think it is hopeless. 😦

  310. walter cheslock

    October 8, 2009 at 11:19 am

    I can’t bear sending an e-mail now with the”New” system.
    I can’t hit reply without a horde of nonsensical rubbish I have todrop down out of site. I have no color options now or options on type, it’s all gone, and I can’t even get addresses drawn out of my contact list anymore. It is driving me crazy. Time to change systems!

  311. Gladys Lugo

    October 19, 2009 at 3:59 pm

    I totally hate what you have done to yahoo Mail. I cannot bring up my address book to put into an e-mail I have composed!!!!What the h— did you do with it. You have ruined a simple and beautiful thing by complicating it. Who’s stupid idea was that?!! I think that I may have to change to something else. I totally hate to change. With all the negative comments you have will you change back to the old Yahoo-mail???? and forget about all those ads popping up every second.

  312. Tim

    November 5, 2009 at 9:18 pm

    I’ve used both Gmail and Excite for over 5 years (excite longer) and Gmail is way better fir free than excite for $24/yr. Excite used to be pretty good until they fixed it. Then it got worse, but for a while seemed to be getting better again. Now it is going down again. I sent an email (one word: Test) to myself at excite over 15 minutes ago and it still hasn’t arrived. Something’s just not right. I wonder if they are getting out of the business.

  313. Leroy

    November 11, 2009 at 5:14 am

    When you put this new e-mail system in my computer i have not enjoyed using it at all and would love to have the old format back which was working great so please convert me back to that system


    November 11, 2009 at 10:20 pm



      November 11, 2009 at 10:23 pm


  315. Sandra

    November 13, 2009 at 1:44 pm

    After 15 years, I’m throwing in the towel. I absolutely adored Excite ’til Summer of 2008 when it turned this highly satisfied email user into a maniac. I remember the series of email from Excite building up to the Upgrade. I thought, “How can this email system get any better? it’s terrific as it is!.” How naive I was. I’ve been waiting for the problems created by the upgrade to be fixed for more than a year. Doesn’t appear that it is ever going to happen. Earlier today the mail in one of my email folders simply disappeared. Goodbye Excite. We had a good run. I will miss you. You can contact me over at gmail.

  316. pat

    November 13, 2009 at 6:46 pm

    does any one know how to get out of the excite gold e-mail my subscription is up the 15th and I don’t want it renewed but can got no help on where to go from them!

  317. Ben Waranowitz

    November 17, 2009 at 2:55 pm

    At least YAHOO email still allows me to go back to the good ol’ reliable email they had there.

  318. Ben Waranowitz

    November 17, 2009 at 6:19 pm

    Now I have ENABLED POP-UPS from the Excite mail page. It seems to be WORKING BETTER!

  319. oliver khoury

    December 18, 2009 at 5:19 am

    You’ve tried to sign in too many times with an incorrect e-mail address or password

  320. ed utities

    December 21, 2009 at 3:52 pm

    changed over to you new system and lost all my old emails. Don’t know how I can get them back and can’t talk to a real person. Have you guy’s got the former Edsel engineers on your team? Your going out of business shortly. I won’t attend the funeral.

  321. preet uberoi

    December 22, 2009 at 6:41 am

    most disgusting as i cannot open my mail and nor can i send a mail

  322. preet uberoi

    December 22, 2009 at 6:44 am

    what happens if i change my yahoo id ???how do i get all my old messages bACK AS appointment letter is in the mail and i cannot open it.please help me out

  323. M

    January 30, 2010 at 4:43 pm

    Part of the problem is that over the last several years “Excite has gradually been eliminating different features from their site.
    #1 Personal Stock lists
    #2 Different weather options
    #3 Sports features(standings) etc

    I could add more but im sure you all know this.

    This pace of this has increased since 2004.

    The old email they had was excellent.It had a lot of style to it as you could add sounds to your messages and really make it quite fun while having the ability of using it for serious business matters.

    At this point I rarely use it as the time for me to get an mail message as a reply is at times over a day if I get it at all.

    Its a shame as I was very fond of the site.This watered down” diluted version is a shell of the old site.I am just waiting for them to delete the next set of features.

    Excite Staff since you do not answer my mails,,perhaps you will read it here.Very poorly done!

  324. michel kokotovich

    February 11, 2010 at 1:49 am

    if i cant get my old email my wife and i will go else ware

  325. rich b

    March 29, 2010 at 6:12 am

    I have to tell everyone that excite doesn’t give a shit about your complaints. I recently sent a test mail to my excite account from my yahoo account. That was five days ago and it still hasn’t gotten to excite mail. I know the problem isn’t yahoo since I sent myself a mail from yahoo to yahoo and it arrived instantaneously. Don’t bother to complain to excite even if you can find the “contact excite” link. You’ll only get the standard auto-reply. Excite – once one of the best and now through a series of “improvements” one of the worst email service on the net. Excite is a digital example of the Peter Principle. They have reached their ultimate uselessness.

  326. Peter

    August 16, 2010 at 4:05 pm

    Today excite lost all my emails going back years.


    Avoid. I do not expect that they will recover my emails. No explanation. Just “welcome to your excite email”. As if I’m a new users!. WTF!. Avoid avoid avoid.

  327. Steve FitzGerald

    January 19, 2011 at 9:14 pm

    ./btCore.js Has me locked out of my Excite E-mail I too have been with Excite I doubt I’ll ever see the hundreds of E-mails most of which I paid money for to get, that are stuck in never-never land. Excite, if your listening fix this for everyone or don’t expect to have any customers left. If anyone has the answer to this please E-mail me at work @ Please! Steve


    April 10, 2011 at 8:55 pm

    It’s not getting any better either… spent the last 2 days trying to get in excite mail and it just keeps taking me to the home page.
    All of Excite’s stuff is getting questionable. They destroyed their sports section (which used to be pretty good). Birthdays and holiday’s aren’t kept up with.
    And all they do is hide behind the page and make it harder to even complain to anyone about it.
    Their customer service motto is “take or leave it, we don’t care”.

  329. Nancy

    April 14, 2011 at 2:29 pm

    It sucks. Said if I didn’t like it I could go back to old way.How? Restore doesn’t work. I might just change my e-mail. Lot of work but might be worth it!!!

  330. PristeenApathy

    June 8, 2011 at 2:32 am

    I can access my Excite account but get nowhere with bluetie. Haven’t been able to for years. It is so blatantly bad I thought the government had wiped it out or something to funnel everyone toward gmail. But, all the post just point to ignorance and greed.

    I started my Excite account since the mid 90’s; I wish they’d just let me access our stuff so I can pack it up and leave. Email is all I used them for, I generated no click-ad revenue. Couldn’t you please just tell us old users how to access our “blue tie” email? I get the joke – blue tie – strangulation binding – so clever. Like “am I for 86… ru486”.

    I am not inhibiting your greed; won’t you please tell us how to get back in so we can free up your storage space?


      August 22, 2011 at 8:23 pm

      not only does this new e-mail suck but it is 200 times slower and every time i get on line for my e-mail i keep on getting a message that there is an error on this page well guess what i do have norton security and nothing is wrong with my computer so please go back to the system that worked don’t fix it if it isn’t broke

  331. johnny

    October 14, 2011 at 10:48 am

    Just a little update….IT’S STILL DOING THE SAME THING! redirects to the bluetie log in page and says “user not found”. I was one of the first email account in their system. My email is AND BOTH don’t work!

  332. Marvin Pullman

    September 6, 2012 at 12:39 pm


  333. john mcinerney

    November 13, 2012 at 7:32 pm


  334. Tony Graz

    June 23, 2013 at 2:52 am

    Iwon, excite and My Way are all crap sites and none of them are currently working to send or receive email. If you ever try contacting them, it takes forever for them to reply and they always assume it is your problem. I won has had a notice up for years saying they are having technical difficulties. All 3 sites are run by Mindspring, which either doesn’t give a crap or is one of the most inept outfits in the world.

  335. prlb47

    December 23, 2013 at 8:51 am

    I’ve had excite e-mail for years but I’m afraid that I’m going to have find another service,I can open my e-mail.

  336. phil

    January 14, 2014 at 8:48 am

    I found that if you install chrome your e-mail will open.

  337. Larry Jacobs

    February 16, 2014 at 12:32 pm

    It’s unanimous – excite email is the worst. So far I have not found one person that likes it.P.S. They deleted all my mail from many years while I was laid up in the hospital. New rule – if you don’t log in in a 30 day period it’s all gone. Poof. Thanks Excite.

  338. diet

    June 29, 2014 at 8:58 am

    After I initially left a comment I seem to have clicked the -Notify me when new comments are
    added- checkbox and now whenever a comment is added I receive four emails with the same comment.
    There has to be a means you can remove me from that service?
    Thanks a lot!

  339. Harley

    September 1, 2014 at 8:31 am

    Hi there, You’ve done an excellent job. I will definitely digg it and personally recommend to my friends.

    I’m sure they will be benefited from this website.

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  341. Ronald

    April 25, 2018 at 8:26 pm

    Excite sucks cock I’m going to a better email provider

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